Renewal Specialist - SaaS Contracts

Sonatype
Colombia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Attention to detail","Prioritization","Customer communication","Contract compliance","Professional English"]

Own end-to-end renewal execution for a set of software subscriptions, coordinating with Sales, Customer Success, and Accounting to close renewals and related expansions on time. Review renewal terms, usage, and subscription history to align on the best renewal options, proactively identify upcoming renewals, and educate customers on subscription choices that match their current and future goals—ensuring customers are successful and delighted.

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FursaFursa
Sonatype
Sonatype
1 year ago

Renewal Specialist - SaaS Contracts

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own end-to-end renewal execution for a set of software subscriptions, coordinating with Sales, Customer Success, and Accounting to close renewals and related expansions on time. Review renewal terms, usage, and subscription history to align on the best renewal options, proactively identify upcoming renewals, and educate customers on subscription choices that match their current and future goals—ensuring customers are successful and delighted.
Location: Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions.
  • •Review renewal information, usage data, and subscription history to agree on appropriate renewal options.
  • •Proactively identify future renewals and engage with customers well before expiration to ensure on-time execution.
  • •Educate customers on relevant subscription options based on current and future product/service goals.
  • •Coordinate renewal quote preparation and ordering documents, ensuring mutual execution and processing per company policies.

Pay and Benefits

Perks:Parental LeaveVolunteer Time

Key Requirements

  • •Experience in a high-volume environment managing multiple priorities while staying focused on the primary goal.
  • •Ability to discuss contract compliance, expansions, and product pricing with customers.
  • •Extreme attention to detail to ensure renewal paperwork is accurate and completed on time.
  • •Experience with Salesforce.com or other CRM systems.
  • •Advanced professional English proficiency (legal/professional English, not conversational).
Experience:RenewalsContracts
Skills:Attention to detailPrioritizationCustomer communicationContract complianceProfessional English
Languages:English
Tech Stack:Salesforce.comCRM

Company Brief

Sonatype
Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Lexington, United States
Founded: 2008
WebsiteLinkedIn