Supervisor I

Tapestry
Connecticut
Workplace: OnsiteFull timeUSD 16 - 24.75Function: SalesExperience: 2+ yearsSkills: ["Communication","Multitasking","Coaching","Customer focus","Data-driven improvement"]

Create a customer-first, high-energy sales environment by leading and coaching the team on the sales floor. Drive personal sales performance and help meet store sales and KPI targets by analyzing metrics and improving processes. Build client relationships through proactive outreach to support service excellence, repeat purchases, and VIP retention. Oversee daily operational routines including cash handling, POS accuracy, inventory/stockroom tasks, and omni-channel/virtual selling initiatives.

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Tapestry
Tapestry
2 months ago

Supervisor I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Create a customer-first, high-energy sales environment by leading and coaching the team on the sales floor. Drive personal sales performance and help meet store sales and KPI targets by analyzing metrics and improving processes. Build client relationships through proactive outreach to support service excellence, repeat purchases, and VIP retention. Oversee daily operational routines including cash handling, POS accuracy, inventory/stockroom tasks, and omni-channel/virtual selling initiatives.
Location: Connecticut
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance while leading the team to achieve store sales and KPI targets using data and best practices.
  • •Coach the team on goals and performance; support recruitment, onboarding, and ongoing training; provide feedback to store leadership.
  • •Build client relationships via proactive outreach and kate spade service standards to improve in-store and after-sales experiences and drive repeat business.
  • •Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
  • •Ensure operational excellence by managing POS transaction accuracy and inventory functions (transfers, receiving, shipments, repairs, damages) and supporting omni-channel/virtual selling initiatives.

Pay and Benefits

Salary: USD 16 - 24.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role, preferably luxury/premium retail.
  • •Strong written and verbal communication skills with the ability to multitask and prioritize on the sales floor.
  • •Comfort navigating the sales floor and communicating effectively with customers and staff.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Comfort with omni-channel/virtual selling tools and clienteling systems, plus strong English proficiency.
Experience:2+ yearsRetailLuxury/premium retail
Skills:CommunicationMultitaskingCoachingCustomer focusData-driven improvement
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOS transactionsInventory managementLive-stream shoppingSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor