Senior Customer Engineer

ScyllaDB
California
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Written and verbal communication","Mentoring","Customer engagement","Problem-solving","Autonomous judgment"]

Serve as a senior post-sale technical advisor for enterprise customers with complex ScyllaDB environments. Independently lead deployments, migrations, upgrades, health reviews, and performance optimization, while owning deep troubleshooting and escalation management. Partner with Customer Success and cross-functional teams to mitigate technical risk, support adoption and expansion, and deliver actionable feedback to Product and Engineering. Also mentor peers and contribute to enablement content and playbooks.

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FursaFursa
ScyllaDB
ScyllaDB
2 days ago

Senior Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a senior post-sale technical advisor for enterprise customers with complex ScyllaDB environments. Independently lead deployments, migrations, upgrades, health reviews, and performance optimization, while owning deep troubleshooting and escalation management. Partner with Customer Success and cross-functional teams to mitigate technical risk, support adoption and expansion, and deliver actionable feedback to Product and Engineering. Also mentor peers and contribute to enablement content and playbooks.
Location: California
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as primary technical advisor for enterprise accounts with moderate to high technical complexity.
  • •Independently lead customer deployments, migrations, upgrades, health reviews, and performance optimization initiatives.
  • •Lead complex troubleshooting and manage escalations for performance degradation, infrastructure constraints, latency anomalies, scaling concerns, and cluster instability.
  • •Drive technically sophisticated implementation and migration efforts, ensuring production readiness and operational best practices.
  • •Mentor Customer Engineers and contribute to troubleshooting guides, playbooks, and enablement content; partner with cross-functional teams to improve customer outcomes.

Key Requirements

  • •6+ years of experience in customer-facing technical roles such as Customer Engineering, Solutions Architecture, Professional Services, SRE, or Distributed Systems Engineering.
  • •Strong experience supporting enterprise customers in complex post-sale technical environments.
  • •Hands-on expertise with distributed databases including ScyllaDB, Cassandra, or Datastax Enterprise.
  • •Strong troubleshooting experience across database performance, infrastructure, distributed systems behavior, and customer production environments.
  • •Hands-on Linux knowledge and scripting/programming capability in Python, Java, C++, or similar languages, plus cloud experience with AWS, GCP, and/or Azure.
Experience:6+ yearsNoSQLEnterpriseDistributed systemsPost-sale supportSaaSManaged cloud
Education:Bachelor's in Computer Science, Engineering, or equivalent practical experience
Skills:Written and verbal communicationMentoringCustomer engagementProblem-solvingAutonomous judgment
Certifications:AWSGCPAzure
Tech Stack:ScyllaDBApache CassandraDynamoDBDatastax EnterpriseLinuxPythonJavaC++AWSGCPAzureIP networkingCloud infrastructureKubernetesDockerRedisMongoDBKafkaObservabilityAutomation tooling

Company Brief

ScyllaDB
Builds a high-performance distributed NoSQL database compatible with Apache Cassandra and Amazon DynamoDB APIs. It is designed for low-latency, high-throughput workloads at scale across cloud and on-premises environments.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Sunnyvale, United States
Founded: 2012
WebsiteLinkedIn