U.S. Bancorp

2 weeks ago

TPS Client Advocacy and Events Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead Treasury and Payments Solutions (TPS) client advocacy engagement by translating Voice of Customer (VOC) insights and client sentiment into actionable direction for senior leadership. Own strategic Client Advisory Groups and feedback forums, synthesize insights into executive-ready dashboards and narratives, and define TPS event participation strategy across product, sales, marketing, and leadership. Drive closed-loop follow-up and measure impact through client engagement, leadership adoption, and event investment quality.

Location: Minneapolis, Atlanta, Denver, Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with TPS leaders and Product Management/Strategy to identify priority feedback areas aligned to strategic business objectives.
•Design and execute Client Advisory Groups and feedback forums, virtually and in person, connecting advocacy priorities to relevant industry events.
•Drive TPS industry event strategy and participation planning, including evaluating opportunities and recommending investment levels based on budget and expected value.
•Analyze and synthesize feedback and VOC channels into themes, trends, risks, market signals, and opportunities, producing dashboards and executive summaries.
•Monitor closed-loop follow-up actions, track themes and outcomes, and communicate progress internally and externally.

Pay and Benefits

Salary: USD 133,365 - 156,900 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Master’s degree, or equivalent work experience.
•10+ years of experience in project management activities.
•2+ years of managerial experience.
•10+ years in client experience, insights, strategy, consulting, program management, industry events, or related fields.
•Ability to influence senior and executive leaders without direct authority.

Experience:10+ yearsFinancial servicesB2BClient experienceVoice of Customer

Education:Master's

Skills:InfluencingAnalysisSynthesisCommunicationPresentation

Company Brief

U.S. Bancorp

U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor

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U.S. Bancorp

2 weeks ago

TPS Client Advocacy and Events Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Minneapolis, Atlanta, Denver, Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with TPS leaders and Product Management/Strategy to identify priority feedback areas aligned to strategic business objectives.
•Design and execute Client Advisory Groups and feedback forums, virtually and in person, connecting advocacy priorities to relevant industry events.
•Drive TPS industry event strategy and participation planning, including evaluating opportunities and recommending investment levels based on budget and expected value.
•Analyze and synthesize feedback and VOC channels into themes, trends, risks, market signals, and opportunities, producing dashboards and executive summaries.
•Monitor closed-loop follow-up actions, track themes and outcomes, and communicate progress internally and externally.

Pay and Benefits

Salary: USD 133,365 - 156,900 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Master’s degree, or equivalent work experience.
•10+ years of experience in project management activities.
•2+ years of managerial experience.
•10+ years in client experience, insights, strategy, consulting, program management, industry events, or related fields.
•Ability to influence senior and executive leaders without direct authority.

Experience:10+ yearsFinancial servicesB2BClient experienceVoice of Customer

Education:Master's

Skills:InfluencingAnalysisSynthesisCommunicationPresentation

Company Brief

U.S. Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor