Senior Customer Engineer, Fed - Toronto, CA

Cloudflare
Ottawa, Ontario
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Trusted advisory","Technical discovery","Communication"]

Own the technical relationship with enterprise customers from initial discovery through long-term adoption and account expansion. Lead technical validation, build bespoke architectures, and deliver demos/PoCs across security, networking, and developer platforms. Carry a quota-aligned commercial focus, monitor customer health signals for time-to-value, and automate routine workflows with AI agents—covering tasks like RFP/security questionnaires and sandbox provisioning.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, Fed - Toronto, CA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the technical relationship with enterprise customers from initial discovery through long-term adoption and account expansion. Lead technical validation, build bespoke architectures, and deliver demos/PoCs across security, networking, and developer platforms. Carry a quota-aligned commercial focus, monitor customer health signals for time-to-value, and automate routine workflows with AI agents—covering tasks like RFP/security questionnaires and sandbox provisioning.
Location: Ottawa, Ontario
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives on technical discovery, build bespoke architectures, and deliver product demonstrations and PoCs across security, networking, and developer platforms.
  • •Lead and oversee technical onboarding and implementation as the primary technical contact, including discovery, demos, onboarding, technical health, risk, and expansion strategy.
  • •Monitor dynamic customer health scores and telemetry to drive time-to-value and resolve integration bottlenecks.
  • •Carry a variable quota tied to new acquisition and/or account growth; identify cross-sell and up-sell opportunities using product usage data and lead technical QBRs.
  • •Use AI-augmented workflows to automate routine tasks such as RFP/security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

Key Requirements

  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •A proven track record operating in a quota-carrying or revenue-aligned environment with SaaS metrics and enterprise sales cycles.
  • •Exceptional presentation and stakeholder management skills bridging deep technical details and C-suite strategy.
  • •Coding/scripting proficiency (e.g., Python, JavaScript or similar) to write custom integration scripts, API connectors, and edge computing functions.
Experience:SaaSEnterprise salesWeb securityCloud infrastructure
Skills:PresentationStakeholder managementTrusted advisoryTechnical discoveryCommunication
Tech Stack:Workers AIAI GatewayVectorizePrompt engineeringLarge Language Model (LLM) orchestrationRetrieval-Augmented Generation (RAG)PythonJavaScriptAPI connectorsSandbox provisioningRoutingDNSDDoS mitigation

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn