NVIDIA

2 weeks ago

Principal Customer Services Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Coordinate large-scale service operations programs for NVIDIA GPU-accelerated platforms across global production data centers. Lead end-to-end execution, support incident management and field hardware replacement (FRU/CRU), and plan retrofit, upgrade, and firmware rollout programs for AI deployments. Partner with hyperscale customers and collaborate with NPI/product engineering, hardware, and networking teams to improve serviceability, ensure NPI-to-production readiness, and enable global field teams through standardized tools and runbooks.

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Lead end-to-end execution of large-scale service programs across production data centers, coordinating GPU-driven compute and advanced networking technologies.
•Support in-field service operations including incident management, warranty delivery, and scalable hardware replacement for customer FRUs.
•Plan and coordinate infrastructure upgrades and retrofit programs across AI deployments, including system refreshes, hardware swaps, firmware rollouts, and architecture changes.
•Collaborate with hyperscale customers on service strategies tied to real-world data center operations (rack-level deployment, cluster expansion, failure domain development).
•Enable global field and regional teams with runbooks, training, tools, and standardized processes; apply operational insights to drive efficiency and continuous service improvement.

Pay and Benefits

Salary: USD 240,000 - 379,500 annually

Equity and Bonus:Equity

Key Requirements

•Bachelor’s degree (or equivalent experience) in Electrical, Mechanical, Computer, or Network Engineering plus strong program management expertise.
•15+ years supporting hyperscale or cloud data center environments with extensive compute and network technologies.
•Practical experience leading production data center activities such as hardware installation, rack setup, cluster initialization, and lifecycle oversight.
•Proven track record supporting GPU-based compute platforms and/or large-scale networking infrastructure in live environments.
•Demonstrable experience in field service operations, including incident management and hardware replacement methods (FRU/CRU).

Experience:15+ yearsHyperscaleCloud data centersAI deploymentsField serviceData center operations

Education:Bachelor's in Electrical, Mechanical, Computer, or Network Engineering

Skills:Risk managementStakeholder managementCommunicationLeadershipData-driven decision-making

Tech Stack:GPUNetworkingFirmwareSalesforceSFDCAI/ML

Company Brief

NVIDIA

Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1993

Glassdoor: 4.3

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

NVIDIA

2 weeks ago

Principal Customer Services Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Lead end-to-end execution of large-scale service programs across production data centers, coordinating GPU-driven compute and advanced networking technologies.
•Support in-field service operations including incident management, warranty delivery, and scalable hardware replacement for customer FRUs.
•Plan and coordinate infrastructure upgrades and retrofit programs across AI deployments, including system refreshes, hardware swaps, firmware rollouts, and architecture changes.
•Collaborate with hyperscale customers on service strategies tied to real-world data center operations (rack-level deployment, cluster expansion, failure domain development).
•Enable global field and regional teams with runbooks, training, tools, and standardized processes; apply operational insights to drive efficiency and continuous service improvement.

Pay and Benefits

Salary: USD 240,000 - 379,500 annually

Equity and Bonus:Equity

Key Requirements

•Bachelor’s degree (or equivalent experience) in Electrical, Mechanical, Computer, or Network Engineering plus strong program management expertise.
•15+ years supporting hyperscale or cloud data center environments with extensive compute and network technologies.
•Practical experience leading production data center activities such as hardware installation, rack setup, cluster initialization, and lifecycle oversight.
•Proven track record supporting GPU-based compute platforms and/or large-scale networking infrastructure in live environments.
•Demonstrable experience in field service operations, including incident management and hardware replacement methods (FRU/CRU).

Experience:15+ yearsHyperscaleCloud data centersAI deploymentsField serviceData center operations

Education:Bachelor's in Electrical, Mechanical, Computer, or Network Engineering

Skills:Risk managementStakeholder managementCommunicationLeadershipData-driven decision-making

Tech Stack:GPUNetworkingFirmwareSalesforceSFDCAI/ML

Company Brief

NVIDIA

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1993

Glassdoor: 4.3

Website LinkedIn Glassdoor