Customer Success Engineer - EMEA

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United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-6 yearsEducation: bachelorsSkills: ["Problem-solving","Debugging","Analytical thinking","Communication","Interpersonal skills","Independent work","Collaboration","Customer focus"]

Provide hands-on technical guidance to customers integrating APIs into web and mobile applications. Serve as the primary technical point of contact for troubleshooting, log-based diagnosis, and proactive monitoring of API usage and performance. Write JavaScript sample snippets, build automation for API testing/validation/monitoring, and support customers with training, webinars, and documentation. Collaborate with Customer Success and product teams to onboard, retain, and improve the API product.

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1 day ago

Customer Success Engineer - EMEA

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Provide hands-on technical guidance to customers integrating APIs into web and mobile applications. Serve as the primary technical point of contact for troubleshooting, log-based diagnosis, and proactive monitoring of API usage and performance. Write JavaScript sample snippets, build automation for API testing/validation/monitoring, and support customers with training, webinars, and documentation. Collaborate with Customer Success and product teams to onboard, retain, and improve the API product.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Guide customers through seamless integration of APIs into web and mobile applications.
  • •Collaborate with development for onboarding and provide technical expertise during integration.
  • •Troubleshoot customer issues by analyzing internal logs and resolving inquiries with effective solutions.
  • •Proactively monitor API usage and performance to prevent issues impacting customers.
  • •Develop sample JavaScript code snippets, automation scripts for API testing/validation/monitoring, and maintain documentation/training.

Key Requirements

  • •Bachelor's degree in Computer Science, Engineering, or a related technical field.
  • •3–6 years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer focused on API products.
  • •Strong proficiency in JavaScript, including creating and maintaining automation scripts.
  • •Solid understanding of API concepts, RESTful architecture, and web services.
  • •Excellent problem-solving/debugging skills and strong communication to explain technical concepts to diverse audiences.
Experience:3-6 yearsAPI productsCustomer-facing rolesWeb technologiesRESTful architecture
Education:Bachelor's
Skills:Problem-solvingDebuggingAnalytical thinkingCommunicationInterpersonal skillsIndependent workCollaborationCustomer focus
Tech Stack:JavaScriptAPIsRESTWeb servicesAPI testingAutomation scriptsSQLMacOSSlackGoogle WorkspaceZoom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

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Provides passwordless authentication and device intelligence solutions to help businesses verify users and prevent fraud. Offers passkey-based authentication, risk signals, and developer-friendly APIs to replace passwords and improve account security and user experience.
Industry: Cybersecurity
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