Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

TikTok
Tokyo
Workplace: OnsiteInternshipFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Attention to detail","Organizational skills","Fast learning","Process documentation"]

Support Service Solutions Program Managers with day-to-day service operations and project administration for TikTok Shop. Maintain and optimize Standard Operating Procedures (SOPs), help update policies and processes, and serve as a liaison between internal and external vendors. Identify process improvement opportunities and assist with ad-hoc cross-functional projects, including execution and documentation of deliverables. This internship includes short-term, impactful projects and hands-on learning in a fast-paced environment.

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FursaFursa
TikTok
TikTok
1 month ago

Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Support Service Solutions Program Managers with day-to-day service operations and project administration for TikTok Shop. Maintain and optimize Standard Operating Procedures (SOPs), help update policies and processes, and serve as a liaison between internal and external vendors. Identify process improvement opportunities and assist with ad-hoc cross-functional projects, including execution and documentation of deliverables. This internship includes short-term, impactful projects and hands-on learning in a fast-paced environment.
Location: Tokyo
Workplace: Onsite
Employment Type: Internship · 3 months
Job Function: Solutions Engineering & Sales Engineering
Seniority: Intern level

Key Responsibilities

  • •Support Service Solutions Program Managers with day-to-day business operations and projects administration.
  • •Maintain and optimize Standard Operating Procedures (SOPs) to ensure operational consistency.
  • •Stay informed on policy and process changes, and integrate updates into day-to-day workflows.
  • •Provide liaison support between internal and external vendors.
  • •Assist with ad-hoc or cross-functional projects, including execution and documentation of deliverables where needed.

Key Requirements

  • •Excellent English and Japanese written and verbal communication skills, with the ability to convey information and follow instructions.
  • •Proficiency with digital tools and platforms, including Microsoft Excel and basic productivity software.
  • •Strong attention to detail with the ability to spot errors, inconsistencies, and areas for improvement in documentation and process flows.
  • •Comfort learning and effectively using internal tools and platforms to support service operations and SOP optimization.
  • •Ability to commit to at least a 3-month internship period and support ad-hoc/cross-functional project deliverables.
Skills:CommunicationAttention to detailOrganizational skillsFast learningProcess documentation
Languages:EnglishJapanese
Tech Stack:Microsoft ExcelExcelDigital toolsInternal toolsProductivity software

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn