Fireblocks

4 weeks ago

VP, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead Fireblocks’ worldwide Customer Success organization, building and scaling customer success managers and regional CS leaders across AMER, EMEA, and APAC. Drive measurable outcomes including renewal rates, churn reduction, adoption, NPS, and bookings while owning the enterprise customer lifecycle from onboarding through expansion and renewal. Partner with Sales, Marketing, and Product/Engineering using data-driven, AI-forward operating models to improve customer health, forecast renewals, and strengthen strategic enterprise growth.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Build and scale a worldwide Customer Success organization across AMER, EMEA, and APAC, recruiting and leading regional CS leaders and CSMs.
•Deliver outcomes including renewal rate improvement, churn reduction, adoption growth, NPS improvement, and renewals forecasting and bookings ownership.
•Own the enterprise customer lifecycle—from onboarding through adoption, expansion, and renewal—using automation to manage lifecycle touchpoints and drive continuous process improvement.
•Drive expansion and upsell using GTM rigor (including MEDDPICC qualification) and coordinate deal acceptance, knowledge transfer, and kick-off for seamless handover.
•Run data-driven CS operating models and feedback loops, using AI and automation to improve forecasting, health scoring, and to bring customer insights into Product and Engineering.

Travel: Medium travel

Pay and Benefits

Salary: USD 250,000 - 300,000 annually

Key Requirements

•10+ years in the B2B technology industry, including at least 6+ years leading customer-facing organizations at scale.
•Experience running Customer Success for SaaS businesses with total revenues exceeding $100MM.
•Proven enterprise/strategic account experience, ideally in banking, payments, financial services, or other regulated, technically complex industries.
•Analytical, process-oriented mindset with competence using AI tools and models to drive execution and strategy.
•Technical fluency to be credible with a sophisticated product and technical buyers; strong communication and presentation skills.

Experience:10+ yearsB2B technologySaaSFinancial servicesBankingPaymentsRegulated industriesEnterprise customers

Education:Bachelor's

Skills:CommunicationPresentationNegotiationCustomer empathyLeadership

Languages:English

Tech Stack:AIAutomationBlockchainDigital assetsSecurity

Company Brief

Fireblocks

Provides institutional-grade digital asset custody, transfer, and settlement infrastructure enabling banks, exchanges, and enterprises to securely issue, store, and move cryptocurrencies and tokenized assets.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: New York, United States

Founded: 2018

Website LinkedIn

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Fireblocks

4 weeks ago

VP, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Build and scale a worldwide Customer Success organization across AMER, EMEA, and APAC, recruiting and leading regional CS leaders and CSMs.
•Deliver outcomes including renewal rate improvement, churn reduction, adoption growth, NPS improvement, and renewals forecasting and bookings ownership.
•Own the enterprise customer lifecycle—from onboarding through adoption, expansion, and renewal—using automation to manage lifecycle touchpoints and drive continuous process improvement.
•Drive expansion and upsell using GTM rigor (including MEDDPICC qualification) and coordinate deal acceptance, knowledge transfer, and kick-off for seamless handover.
•Run data-driven CS operating models and feedback loops, using AI and automation to improve forecasting, health scoring, and to bring customer insights into Product and Engineering.

Travel: Medium travel

Pay and Benefits

Salary: USD 250,000 - 300,000 annually

Key Requirements

•10+ years in the B2B technology industry, including at least 6+ years leading customer-facing organizations at scale.
•Experience running Customer Success for SaaS businesses with total revenues exceeding $100MM.
•Proven enterprise/strategic account experience, ideally in banking, payments, financial services, or other regulated, technically complex industries.
•Analytical, process-oriented mindset with competence using AI tools and models to drive execution and strategy.
•Technical fluency to be credible with a sophisticated product and technical buyers; strong communication and presentation skills.

Experience:10+ yearsB2B technologySaaSFinancial servicesBankingPaymentsRegulated industriesEnterprise customers

Education:Bachelor's

Skills:CommunicationPresentationNegotiationCustomer empathyLeadership

Languages:English

Tech Stack:AIAutomationBlockchainDigital assetsSecurity

Company Brief

Fireblocks

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: New York, United States

Founded: 2018

Website LinkedIn