Senior Program Manager

DocuSign
San Francisco
Workplace: HybridFull timeUSD 164,700 - 266,000 annuallyFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Cross-functional collaboration","Data-driven decision-making","Organizational skills","Communication","Public speaking"]

Drive cross-functional programs to enhance Intelligent Agreement Management (IAM) customer experience, adoption, and retention. Partner with Customer Value Program leadership and teams across Customer Success, Product, Operations, and GDA to set strategies and playbooks, establish inspection/reporting cadences, and manage milestones, dependencies, and risks. Use adoption, churn, and usage metrics to continuously improve outcomes across regions and segments, leveraging AI-enabled efficiencies and standardized global adoption plays.

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FursaFursa
DocuSign
DocuSign
16 hours ago

Senior Program Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive cross-functional programs to enhance Intelligent Agreement Management (IAM) customer experience, adoption, and retention. Partner with Customer Value Program leadership and teams across Customer Success, Product, Operations, and GDA to set strategies and playbooks, establish inspection/reporting cadences, and manage milestones, dependencies, and risks. Use adoption, churn, and usage metrics to continuously improve outcomes across regions and segments, leveraging AI-enabled efficiencies and standardized global adoption plays.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Lead end-to-end cross-functional projects and programs that optimize customer activation, product adoption, and long-term retention
  • •Collaborate with Customer Success leadership and the Customer Value Program Director to execute a comprehensive program with milestones, dependencies, and risks
  • •Architect process and workflow improvements across Customer Success teams to uncover root causes and remove systemic barriers
  • •Define project goals and MVPs/MVDs, operating as a core contributor/DRI on multi-system initiatives
  • •Coordinate global playbooks and adoption plays, embedding customer feedback and maintaining regular reporting cadences

Pay and Benefits

Salary: USD 164,700 - 266,000 annually
Equity and Bonus:Equity
Perks:Paid LeavePaid ParentalHealth InsuranceRetirementLearning BudgetRsus

Key Requirements

  • •Basic BS/BA degree or equivalent work experience
  • •12+ years of program management or change management supporting customer-facing programs, including Customer Success, Education, or Services
  • •Experience leading cross-functional projects and driving disciplined execution
  • •Use data analytics to drive decision-making across stakeholder groups and improve adoption outcomes
  • •Experience with Jira for program backlogs and sprint execution planning
Experience:Program managementChange managementCustomer successSoftware deploymentsCustomer implementations
Education:Bachelor's
Skills:Cross-functional collaborationData-driven decision-makingOrganizational skillsCommunicationPublic speaking
Tech Stack:JiraData analyticsAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
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