Customer Success Strategy Senior Manager/Manager

Salesforce
Tokyo
Workplace: HybridFull timeFunction: Strategy & Corporate DevelopmentExperience: 5+ yearsSkills: ["Communication","Leadership","Strategic thinking","Stakeholder management","Problem-solving"]

Strategic advisor to senior leaders on Salesforce go-to-market and Customer Success strategies; partner with Strategy, Finance, and Operations to define priorities, optimize product consumption, and minimize churn. Lead data-informed discussions with VP-level stakeholders, shaping initiatives across Global CSG and GTM, and drive measurable improvements in retention, adoption, and revenue.

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FursaFursa
Salesforce
Salesforce
3 months ago

Customer Success Strategy Senior Manager/Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Strategic advisor to senior leaders on Salesforce go-to-market and Customer Success strategies; partner with Strategy, Finance, and Operations to define priorities, optimize product consumption, and minimize churn. Lead data-informed discussions with VP-level stakeholders, shaping initiatives across Global CSG and GTM, and drive measurable improvements in retention, adoption, and revenue.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Manager level

Key Responsibilities

  • •Strategic Advisory: co-lead with team leaders to set strategy and goals, define data needs and insights, and provide data-driven recommendations to drive Salesforce adoption, consumption, and churn reduction.
  • •Decision Support: collaborate with CSG Data & Insights to deliver insights that enable leaders to make informed decisions.
  • •Performance & Improvement: define KPI priorities, establish feedback loops, and manage progress toward Salesforce adoption and consumption goals.
  • •Business Management: manage team priorities and budgets, monitor Global CSG Strategy and communicate impact to leadership.
  • •Cross-functional Leadership: coordinate with Strategy, Finance, Operations, and Enablement to ensure strategic initiatives are executed in the field.

Key Requirements

  • •Deep practical understanding of on-the-ground Customer Success operations (CSM/Engagement/Technical Support).
  • •Strong grasp of SaaS business financial KPIs (Attrition, Net Revenue Retention, Usage/Consumption, Renewals).
  • •5+ years of experience in Customer Success, SaaS sales, salesEnablement/strategy, corporate planning, or consulting.
  • •Proven track record as a Trusted Advisor to VP+ senior leaders.
  • •Cross-functional collaboration with Data Analytics, Finance, and Operations to drive results.
Experience:5+ yearsSaaSSales StrategyCustomer Success
Skills:CommunicationLeadershipStrategic thinkingStakeholder managementProblem-solving
Languages:JapaneseEnglish
Tech Stack:TableauCRMSQL

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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