Customer Education Lead

CoLab
Canada, United States
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Writing","Presentation","Communication","Collaboration","Problem-solving"]

Design and deliver scalable learning experiences to help CoLab customers adopt the product faster, extend the reach of the Customer Success team, and create a robust education infrastructure including CoLab Academy. Collaborate with Product, Customer Success, Implementation, and Marketing to drive measurable adoption, time-to-value, and renewals across multiple industries.

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CoLab
CoLab
2 months ago

Customer Education Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Design and deliver scalable learning experiences to help CoLab customers adopt the product faster, extend the reach of the Customer Success team, and create a robust education infrastructure including CoLab Academy. Collaborate with Product, Customer Success, Implementation, and Marketing to drive measurable adoption, time-to-value, and renewals across multiple industries.
Location: Canada, United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Understand your learners by mapping distinct customer audiences and identifying learning needs, when, and how to deliver; use product usage data, ticket trends, and feedback to prioritize education efforts
  • •Design scalable learning experiences including onboarding materials, interactive learning paths, assessments, certifications, and the CoLab Academy curriculum
  • •Stand up the education infrastructure by evaluating and implementing a learning management system or content hub, defining content creation processes, and establishing feedback loops between learners, CS, and Product
  • •Accelerate time-to-value by identifying onboarding friction and measuring impact on activation and renewals, then iterating based on data
  • •Enable Customer Success and Go-to-Market teams by providing ready-to-use enablement content and coordinating with Product Marketing on feature launches

Key Requirements

  • •3+ years in instructional design, customer education, or enablement at a B2B SaaS company
  • •Experience creating customer-facing content that drives measurable adoption
  • •Demonstrated success linking education programs to business outcomes (adoption, time-to-value, renewals)
  • •Strong project management and collaboration skills across Customer Success, Product, and Marketing
  • •Excellent writing, organization, and presentation skills
Experience:3+ yearsB2B SaaSEngineering toolsCADPLM
Skills:WritingPresentationCommunicationCollaborationProblem-solving
Languages:English
Tech Stack:LMSSkilljarDoceboThought IndustriesArticulate RiseCamtasiaAdobe Creative Suite

Company Brief

CoLab
Provides a cloud-based construction quality and issue management platform that centralizes photos, punch lists, RFIs, and collaboration workflows to help teams track, resolve, and report construction defects and progress.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: United States
WebsiteLinkedIn