CoLab

1 month ago

Customer Education Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Design and deliver scalable learning experiences to help CoLab customers adopt the product faster, extend the reach of the Customer Success team, and create a robust education infrastructure including CoLab Academy. Collaborate with Product, Customer Success, Implementation, and Marketing to drive measurable adoption, time-to-value, and renewals across multiple industries.

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Understand your learners by mapping distinct customer audiences and identifying learning needs, when, and how to deliver; use product usage data, ticket trends, and feedback to prioritize education efforts
•Design scalable learning experiences including onboarding materials, interactive learning paths, assessments, certifications, and the CoLab Academy curriculum
•Stand up the education infrastructure by evaluating and implementing a learning management system or content hub, defining content creation processes, and establishing feedback loops between learners, CS, and Product
•Accelerate time-to-value by identifying onboarding friction and measuring impact on activation and renewals, then iterating based on data
•Enable Customer Success and Go-to-Market teams by providing ready-to-use enablement content and coordinating with Product Marketing on feature launches

Key Requirements

•3+ years in instructional design, customer education, or enablement at a B2B SaaS company
•Experience creating customer-facing content that drives measurable adoption
•Demonstrated success linking education programs to business outcomes (adoption, time-to-value, renewals)
•Strong project management and collaboration skills across Customer Success, Product, and Marketing
•Excellent writing, organization, and presentation skills

Experience:3+ yearsB2B SaaSEngineering toolsCADPLM

Skills:WritingPresentationCommunicationCollaborationProblem-solving

Languages:English

Tech Stack:LMSSkilljarDoceboThought IndustriesArticulate RiseCamtasiaAdobe Creative Suite

Company Brief

CoLab

Provides a cloud-based construction quality and issue management platform that centralizes photos, punch lists, RFIs, and collaboration workflows to help teams track, resolve, and report construction defects and progress.

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: United States

Website LinkedIn

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CoLab

1 month ago

Customer Education Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Understand your learners by mapping distinct customer audiences and identifying learning needs, when, and how to deliver; use product usage data, ticket trends, and feedback to prioritize education efforts
•Design scalable learning experiences including onboarding materials, interactive learning paths, assessments, certifications, and the CoLab Academy curriculum
•Stand up the education infrastructure by evaluating and implementing a learning management system or content hub, defining content creation processes, and establishing feedback loops between learners, CS, and Product
•Accelerate time-to-value by identifying onboarding friction and measuring impact on activation and renewals, then iterating based on data
•Enable Customer Success and Go-to-Market teams by providing ready-to-use enablement content and coordinating with Product Marketing on feature launches

Key Requirements

•3+ years in instructional design, customer education, or enablement at a B2B SaaS company
•Experience creating customer-facing content that drives measurable adoption
•Demonstrated success linking education programs to business outcomes (adoption, time-to-value, renewals)
•Strong project management and collaboration skills across Customer Success, Product, and Marketing
•Excellent writing, organization, and presentation skills

Experience:3+ yearsB2B SaaSEngineering toolsCADPLM

Skills:WritingPresentationCommunicationCollaborationProblem-solving

Languages:English

Tech Stack:LMSSkilljarDoceboThought IndustriesArticulate RiseCamtasiaAdobe Creative Suite

Company Brief

CoLab

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: United States

Website LinkedIn