Zendesk

1 month ago

Senior Commercial Account Executive (Greater China Region)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Senior B2B SaaS sales professional focused on new logo acquisition and account expansion in the Greater China region, building pipelines, managing end-to-end sales cycles, and driving revenue growth for Zendesk's Customer Experience solutions. Strong relationship-building with Mandarin-speaking clients, execution of complex deals, and collaboration with cross-functional teams to expand product adoption.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Seniority: Sr. Manager level

Key Responsibilities

•Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
•Take ownership of net new logo acquisition as the primary driver of success in this role, proactively sourcing and building your own pipeline of opportunities.
•Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
•Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
•Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.

Travel: Medium travel

Key Requirements

•BA/BS degree or equivalent experience required.
•At least 8 years of B2B SaaS sales preferably in the Customer Experience industry with a proven record of exceeding sales targets.
•Ability to communicate in Mandarin and/or Cantonese is essential as the role mainly works with Mandarin-speaking customers.
•Demonstrated ability to create and scale your own pipeline of new business opportunities.
•Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.

Experience:8+ yearsB2B SaaSCustomer ExperienceSaaS

Education:Bachelor's

Skills:CommunicationNegotiationPresentationRelationship managementCollaboration

Languages:MandarinCantoneseEnglish

Tech Stack:SalesforceClari

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

1 month ago

Senior Commercial Account Executive (Greater China Region)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Seniority: Sr. Manager level

Key Responsibilities

•Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
•Take ownership of net new logo acquisition as the primary driver of success in this role, proactively sourcing and building your own pipeline of opportunities.
•Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
•Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
•Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.

Travel: Medium travel

Key Requirements

•BA/BS degree or equivalent experience required.
•At least 8 years of B2B SaaS sales preferably in the Customer Experience industry with a proven record of exceeding sales targets.
•Ability to communicate in Mandarin and/or Cantonese is essential as the role mainly works with Mandarin-speaking customers.
•Demonstrated ability to create and scale your own pipeline of new business opportunities.
•Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.

Experience:8+ yearsB2B SaaSCustomer ExperienceSaaS

Education:Bachelor's

Skills:CommunicationNegotiationPresentationRelationship managementCollaboration

Languages:MandarinCantoneseEnglish

Tech Stack:SalesforceClari

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor