Technical Services Engineer

MongoDB
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Teamwork","Problem-solving","Diagnostic troubleshooting","Calm under pressure"]

Advise and troubleshoot customers’ complex MongoDB issues across the full ecosystem, including database server, drivers, Atlas, and Cloud Manager. Resolve challenges in architecture, performance, recovery, and security while serving as an expert on best practices for running MongoDB at scale. Collaborate with product and engineering teams on customer needs and contribute to internal support-tool development for performance, benchmarking, and diagnostics.

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FursaFursa
MongoDB
MongoDB
17 hours ago

Technical Services Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Advise and troubleshoot customers’ complex MongoDB issues across the full ecosystem, including database server, drivers, Atlas, and Cloud Manager. Resolve challenges in architecture, performance, recovery, and security while serving as an expert on best practices for running MongoDB at scale. Collaborate with product and engineering teams on customer needs and contribute to internal support-tool development for performance, benchmarking, and diagnostics.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Work with MongoDB customers to resolve complex issues spanning architecture, performance, recovery, security, and related topics
  • •Advise on best practices for running MongoDB at scale, including database administration and design
  • •Interface with product management and development teams to advocate for customer needs
  • •Develop support tools for performance, benchmarking, and diagnostics as part of internal initiatives
  • •Handle customer-facing technical work and progress to independent ownership of escalations

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •4+ years of relevant experience
  • •Strong troubleshooting skills across systems administration and network administration
  • •Experience with scalable, highly available distributed systems and application/database architecture
  • •Experience in performance tuning and benchmarking, with prior technical support experience
  • •B.Tech/B.S. or equivalent work experience
Education:Bachelor's
Skills:CommunicationTeamworkProblem-solvingDiagnostic troubleshootingCalm under pressure
Certifications:MongoDB Certified DBA Associate
Tech Stack:MongoDBAtlasCloud ManagerAWSGoogle CloudMicrosoft AzureJavaPythonRubyCC++C#JavaScriptNode.jsGoPHPPerl

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn