Live Chat Operator

Qureos
Orlando
Workplace: OnsiteFull timeUSD 25 - 40 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Confidentiality","Interpersonal skills","Time management"]

Serve as the first point of contact for online visitors by handling live chat inquiries with professionalism and empathy. Provide accurate, basic information about the firm’s legal services, gather details to qualify leads, and schedule initial consultations with attorneys. Manage multiple chat conversations at once, escalate complex questions to legal staff, and keep detailed, high-quality records while maintaining strict confidentiality.

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FursaFursa
Qureos
Qureos
3 weeks ago

Live Chat Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the first point of contact for online visitors by handling live chat inquiries with professionalism and empathy. Provide accurate, basic information about the firm’s legal services, gather details to qualify leads, and schedule initial consultations with attorneys. Manage multiple chat conversations at once, escalate complex questions to legal staff, and keep detailed, high-quality records while maintaining strict confidentiality.
Location: Orlando
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage with website visitors via the live chat platform in a proactive and professional manner.
  • •Provide accurate, basic information about the firm’s legal services and practice areas.
  • •Handle initial client enquiries and demonstrate empathy and a professional demeanour.
  • •Collect essential information to understand client needs and qualify leads for the legal team.
  • •Schedule consultations with attorneys, escalate complex questions appropriately, and maintain detailed records.

Pay and Benefits

Salary: USD 25 - 40 hourly

Key Requirements

  • •Proven experience in a customer service, client support, or live chat operator role.
  • •Exceptional written communication with strong English grammar, spelling, and punctuation.
  • •Excellent typing speed and high accuracy.
  • •Ability to work independently and manage time while handling multiple tasks.
  • •Integrity and strong understanding of client confidentiality.
Experience:Legal servicesProfessional services
Skills:CommunicationEmpathyConfidentialityInterpersonal skillsTime management
Languages:English
Tech Stack:Live chat softwareCRM systemsOffice softwareTyping

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn