Customer Specialist - Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Relationship building"]

Train to deliver a customer-first experience while guiding customers through buying, selling, and servicing vehicles. You’ll support sales and appraisals, handle paperwork and payments, coordinate test drives and service appointments, and review repair order invoices for accuracy. The role also includes vehicle condition and cosmetic inspections, inventory check-in and scanning, and following CarMax EH&S requirements in a clean, organized workplace.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Train to deliver a customer-first experience while guiding customers through buying, selling, and servicing vehicles. You’ll support sales and appraisals, handle paperwork and payments, coordinate test drives and service appointments, and review repair order invoices for accuracy. The role also includes vehicle condition and cosmetic inspections, inventory check-in and scanning, and following CarMax EH&S requirements in a clean, organized workplace.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Perform vehicle condition and cosmetic assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeavePaid Holiday

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma (or equivalent) and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailRelationship building
Licenses:Driver’s license
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn