Manager, Airport Customer Care - Miami MIA

American Airlines Group
Miami
Full timeFunction: Product ManagementEducation: bachelorsSkills: ["Leadership","Organizational skills","Analytical skills","Multi-tasking","Delegation","Handling shifting priorities"]

Lead and coordinate airport customer-care operations as part of the Hubs and Gateways Team within Customer Experience. Oversee day-to-day ticket counter and gate activity across multiple facilities, manage staffing and bid schedules, and ensure compliance with safety, security, and departmental procedures. Monitor performance trends, mentor and develop employees, improve efficiency, manage vendors and expense planning, and support audits and internal requirements while working rotating shifts.

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American Airlines Group
American Airlines Group
1 hour ago

Manager, Airport Customer Care - Miami MIA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Lead and coordinate airport customer-care operations as part of the Hubs and Gateways Team within Customer Experience. Oversee day-to-day ticket counter and gate activity across multiple facilities, manage staffing and bid schedules, and ensure compliance with safety, security, and departmental procedures. Monitor performance trends, mentor and develop employees, improve efficiency, manage vendors and expense planning, and support audits and internal requirements while working rotating shifts.
Location: Miami
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day customer service operations, including oversight of the ticket counter and gate activity in multiple facilities.
  • •Ensure efficient use of resources to achieve operational performance targets.
  • •Enforce company and departmental procedures, including safety and security.
  • •Review staffing requirements and bid schedules for employees; communicate procedural changes to Customer Service Managers and frontline employees.
  • •Mentor and develop employees, identify improvement areas, implement process changes to improve efficiency and productivity.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree in Business Management or a relevant field, or equivalent experience/training.
  • •3 years’ work experience in Airline Customer Service supervisory.
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • •Ability to lead, organize, delegate work, and manage large groups of employees.
  • •Ability to work rotating shifts including nights, weekends, and holidays.
Experience:AirlineAirport operationsCustomer service
Education:Bachelor's in Business Management
Skills:LeadershipOrganizational skillsAnalytical skillsMulti-taskingDelegationHandling shifting priorities
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlookPC software

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn