Associate Manager Full-time - Pioneer Place

Samsonite
United States
Workplace: OnsiteFull timeUSD 20 - 21 hourlyFunction: SalesSkills: ["Client service","Leadership","Communication","Coaching","De-escalation"]

Lead day-to-day performance in a TUMI retail store by driving personal and store sales goals and KPI performance, including conversion, DPT, UPT, and client data capture. Coach and develop store associates through training, roleplay, feedback, and 360-degree coaching culture. Ensure an exceptional luxury client experience, uphold visual merchandising and event strategies, manage timecards and training compliance, and remain flexible to changing priorities.

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FursaFursa
Samsonite
Samsonite
2 days ago

Associate Manager Full-time - Pioneer Place

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead day-to-day performance in a TUMI retail store by driving personal and store sales goals and KPI performance, including conversion, DPT, UPT, and client data capture. Coach and develop store associates through training, roleplay, feedback, and 360-degree coaching culture. Ensure an exceptional luxury client experience, uphold visual merchandising and event strategies, manage timecards and training compliance, and remain flexible to changing priorities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed individual and store baseline goals for personal sales and KPI metrics (conversion, DPT, UPT, and client data capture).
  • •Coach and develop store associates by teaching training content, using roleplay and coaching, and monitoring training and development.
  • •Clearly communicate strengths, goals, and opportunities; support a 360-degree coaching culture and remain open to feedback.
  • •Ensure compliance with store policies and procedures, including managing timecards for payroll accuracy and maintaining Tumi University Training.
  • •Follow visual merchandising guidelines and drive client experience through client books, thank you cards, and execution of event strategies.

Pay and Benefits

Salary: USD 20 - 21 hourly
Perks:Paid LeavePet InsuranceEmployee DiscountEapHealth InsuranceDentalVisionLife Insurance401kCommuter BenefitsTraining

Key Requirements

  • •Understand the TUMI brand and demonstrate passion for the lifestyle, clients, and product assortment.
  • •Have strong sales and client experience, preferably in the luxury market, with proven success meeting sales goals and KPI metrics.
  • •Demonstrate initiative, strategic thinking, and the ability to plan and prioritize while championing change.
  • •Be flexible to work nights, weekends, mornings, and holidays as needed.
  • •Lift, push boxes up to 30 pounds, and use a ladder to complete job duties.
Experience:RetailLuxury
Skills:Client serviceLeadershipCommunicationCoachingDe-escalation
Languages:US
Tech Stack:TrainingRoleplay

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn