Regional Support and Operations Member(Aprenticeship -12 months) (Mumbai, MH, IN, 400063)

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["People and stakeholders management","Communication","Decision making","Problem solving","Customer centricity"]

Support daily payment operations for FCY/LCY processing, regulatory filings, RBI liaison, and investigations to drive efficient, high-quality service. Monitor vendors and operating staff, keep process notes updated, and ensure standardization. Carry out regulatory reporting, maintain business continuity plans, and uphold internal control and compliance policies while managing operational risk scenarios. Contribute to KPIs including TAT, accuracy, and customer satisfaction.

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FursaFursa
HSBC
HSBC
14 hours ago

Regional Support and Operations Member(Aprenticeship -12 months) (Mumbai, MH, IN, 400063)

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Last checked: 14 hours agoStatus: Live

Job Summary

Support daily payment operations for FCY/LCY processing, regulatory filings, RBI liaison, and investigations to drive efficient, high-quality service. Monitor vendors and operating staff, keep process notes updated, and ensure standardization. Carry out regulatory reporting, maintain business continuity plans, and uphold internal control and compliance policies while managing operational risk scenarios. Contribute to KPIs including TAT, accuracy, and customer satisfaction.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Communications, PR & Community
Seniority: Intern level

Key Responsibilities

  • •Manage and control daily payment operations (FCY/LCY processing, regulatory filings, RBI liaison, and investigations) to achieve efficiency and customer service.
  • •Monitor performance of external vendors and operating staff in the unit.
  • •Ensure process standardization and keep process notes updated regularly.
  • •Complete regulatory reporting activities per RBI and other regulators’ requirements.
  • •Maintain business continuity plans and ensure internal controls, audits, and operational risk compliance requirements are met.

Key Requirements

  • •Knowledge of FEMA.
  • •People and stakeholders management experience.
  • •Strong communication and decision-making ability.
  • •Ability to think and solve problems effectively.
  • •Customer-centric approach to support business growth.
Skills:People and stakeholders managementCommunicationDecision makingProblem solvingCustomer centricity
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn