Production Service Engineer II

Akamai Technologies
Cambridge
Workplace: RemoteFull timeUSD 70,500 - 146,500 annuallyFunction: Manufacturing & Production OperationsExperience: 2+ yearsSkills: ["Problem-solving","Troubleshooting","Collaboration","Prioritization","Technical documentation"]

Maintain the stability, safety, and high availability of Akamai’s global network infrastructure as part of the Change Safety Optimization (CSO) team. Deploy and validate critical software, metadata, network, and platform updates; diagnose complex issues; and drive operational process improvements. Improve internal tooling, monitoring, procedures, and documentation while partnering with SMEs to isolate bugs and deliver long-term technical resolutions across large-scale, high-availability environments.

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Akamai Technologies
Akamai Technologies
1 day ago

Production Service Engineer II

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Last checked: 8 hours agoStatus: Live

Job Summary

Maintain the stability, safety, and high availability of Akamai’s global network infrastructure as part of the Change Safety Optimization (CSO) team. Deploy and validate critical software, metadata, network, and platform updates; diagnose complex issues; and drive operational process improvements. Improve internal tooling, monitoring, procedures, and documentation while partnering with SMEs to isolate bugs and deliver long-term technical resolutions across large-scale, high-availability environments.
Location: Cambridge
Workplace: Remote
Employment Type: Full time
Job Function: Manufacturing & Production Operations
Seniority: Mid level

Key Responsibilities

  • •Safely deploy critical software, metadata, network, and platform changes across Akamai’s global networks.
  • •Diagnose and resolve complex technical issues to maintain platform stability.
  • •Identify, design, and implement operational process improvements to maximize change safety and efficiency.
  • •Continuously improve internal tools, monitoring alerts, operational procedures, and technical documentation.
  • •Collaborate with cross-functional teams and SMEs to isolate software/platform bugs and drive long-term technical resolutions.

Pay and Benefits

Salary: USD 70,500 - 146,500 annually
Perks:Health Insurance401kPaid LeaveParental LeaveEmployee Assistance

Key Requirements

  • •2+ years of experience administering Linux/Unix systems in large-scale content-distributed environments.
  • •Proven experience monitoring, administering, and troubleshooting high-availability platform environments.
  • •Solid understanding of SQL and scripting languages such as Python, Bash, and Shell.
  • •Working knowledge of core networking technologies and internet protocols including TCP/IP, WAN, and DNS.
  • •Ability to partner with SMEs to identify underlying issues/bugs and implement robust resolutions.
Experience:2+ yearsContent deliveryHigh availability
Skills:Problem-solvingTroubleshootingCollaborationPrioritizationTechnical documentation
Tech Stack:LinuxUnixSQLPythonBashShellTCP/IPWANDNS

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn