Customer Service Agent

Sutherland
Cairo
Workplace: OnsiteFull timeEGP 22,000 - 22,000Function: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Customer-oriented mindset","Ability to work fast-paced"]

Provide professional customer support by helping customers resolve inquiries efficiently in a fast-paced environment. The role is based in Cairo and includes rotational shifts with overnight coverage and rotational days off. Suitable candidates are English speakers (B2+ to C1) with excellent communication and interpersonal skills, a customer-oriented mindset, and strong problem-solving ability. You’ll also receive fully paid training from day one and earn a net salary of 22,000 EGP.

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FursaFursa
Sutherland
Sutherland
13 hours ago

Customer Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide professional customer support by helping customers resolve inquiries efficiently in a fast-paced environment. The role is based in Cairo and includes rotational shifts with overnight coverage and rotational days off. Suitable candidates are English speakers (B2+ to C1) with excellent communication and interpersonal skills, a customer-oriented mindset, and strong problem-solving ability. You’ll also receive fully paid training from day one and earn a net salary of 22,000 EGP.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer support while helping customers resolve inquiries professionally and efficiently.
  • •Work in a fast-paced environment.
  • •Handle rotational shifts, including overnight shifts.
  • •Follow rotational days off according to business needs.
  • •Participate in fully paid training from day one as part of onboarding.

Pay and Benefits

Salary: EGP 22,000
Perks:Commuter BenefitsHealth InsurancePaid Training

Key Requirements

  • •Bachelor’s degree holders (graduates only).
  • •Fully dropped-out students may apply.
  • •For male candidates: completed Military Service Certificate (served, exempted, or postponed as applicable).
  • •English proficiency level: B2+ to C1.
  • •Excellent communication, interpersonal, and problem-solving skills with a customer-oriented mindset.
Experience:Telecommunications
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-oriented mindsetAbility to work fast-paced
Languages:English
Tech Stack:AIAutomationCloud EngineeringAdvanced Analytics

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor