Client Solutions Manager - Dining - Chicago

TikTok
Chicago
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Client relationship management","Data analysis","Strategic thinking","Problem-solving","Cross-functional collaboration"]

Partner with enterprise advertisers as a trusted advisor, owning day-to-day client communication and helping develop full-funnel media strategies from brand awareness through performance. Use product expertise to educate clients on TikTok’s solutions, analyze campaign data for optimizations and upsell opportunities, and deliver proactive performance insights. Coordinate cross-functional teams, and diagnose/troubleshoot client issues alongside Product and Engineering while presenting data-driven QBRs.

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FursaFursa
TikTok
TikTok
1 month ago

Client Solutions Manager - Dining - Chicago

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live

Job Summary

Partner with enterprise advertisers as a trusted advisor, owning day-to-day client communication and helping develop full-funnel media strategies from brand awareness through performance. Use product expertise to educate clients on TikTok’s solutions, analyze campaign data for optimizations and upsell opportunities, and deliver proactive performance insights. Coordinate cross-functional teams, and diagnose/troubleshoot client issues alongside Product and Engineering while presenting data-driven QBRs.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Cultivate and maintain strategic client partnerships as a trusted advisor and key point of contact.
  • •Develop and execute client-specific media strategies aligned to campaign goals.
  • •Educate clients on TikTok products, platform updates, and best practices to drive campaign success.
  • •Analyze campaign data to identify optimizations and upsell opportunities, and provide actionable performance insights.
  • •Coordinate cross-functional teams and troubleshoot client issues with Product and Engineering.

Key Requirements

  • •4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
  • •Analyze and use data tools such as Excel and Data Studio.
  • •Ability to thrive in a fast-paced, rapidly evolving environment.
  • •Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
  • •Experience diagnosing and solving technical problems in collaboration with product and engineering teams.
Experience:Digital advertisingAdTechProgrammatic advertising
Skills:Client relationship managementData analysisStrategic thinkingProblem-solvingCross-functional collaboration
Tech Stack:ExcelData StudioQBRsMeasurement frameworksAttribution models

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn