Insider

3 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Technical Support Specialist at Insider One who helps partners with technical issues, provides resolutions, gathers feedback for product improvement, and ensures SLAs are met in a fast-paced SaaS environment.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Troubleshoot technical issues for partners and provide timely resolutions.
•Review partner queries and develop creative solutions to streamline requirements while expanding the Insider platform.
•Advocate for partners by sharing feedback with the Product team to improve processes and offerings.
•Collaborate with cross-functional teams to meet SLAs for response times and resolution lead times.
•Demonstrate strong project and time management to ensure a smooth partner experience.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•A university degree in Business, Marketing, Engineering, or related fields.
•1-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams.
•Strong communication skills in writing (English and Spanish).
•Good debugging/troubleshooting skills.
•Knowledge of HTML, CSS, or other programming languages is a plus.

Experience:1-2 yearsSaaSMarketingCustomer engagement

Education:Bachelor's

Skills:CommunicationProblem-solvingTime managementEmpathyCustomer focus

Languages:EnglishSpanish

Tech Stack:HTMLCSS

Company Brief

Insider

Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website

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Insider

3 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Troubleshoot technical issues for partners and provide timely resolutions.
•Review partner queries and develop creative solutions to streamline requirements while expanding the Insider platform.
•Advocate for partners by sharing feedback with the Product team to improve processes and offerings.
•Collaborate with cross-functional teams to meet SLAs for response times and resolution lead times.
•Demonstrate strong project and time management to ensure a smooth partner experience.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•A university degree in Business, Marketing, Engineering, or related fields.
•1-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams.
•Strong communication skills in writing (English and Spanish).
•Good debugging/troubleshooting skills.
•Knowledge of HTML, CSS, or other programming languages is a plus.

Experience:1-2 yearsSaaSMarketingCustomer engagement

Education:Bachelor's

Skills:CommunicationProblem-solvingTime managementEmpathyCustomer focus

Languages:EnglishSpanish

Tech Stack:HTMLCSS

Company Brief

Insider

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website