Senior Director, Account Executive Operations

Discover Financial
London
Workplace: HybridFull timeFunction: SalesSkills: ["Coaching","Leadership development","Organizational design","Strategic planning","Change management"]

Lead operational business support for critical partners, setting strategic vision, governance, and operating rhythm. Build and coach a multi-layered team of operational leaders, designing scalable frameworks and SOPs that improve enterprise-wide processes and compliance. Serve as executive escalation for top strategic partners, manage operational risk gaps, and partner with Product, Tech, and Sales to sponsor transformation initiatives, dashboards, and change management. Based in Hammersmith with hybrid working and 25–30% travel.

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Discover Financial
Discover Financial
1 day ago

Senior Director, Account Executive Operations

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead operational business support for critical partners, setting strategic vision, governance, and operating rhythm. Build and coach a multi-layered team of operational leaders, designing scalable frameworks and SOPs that improve enterprise-wide processes and compliance. Serve as executive escalation for top strategic partners, manage operational risk gaps, and partner with Product, Tech, and Sales to sponsor transformation initiatives, dashboards, and change management. Based in Hammersmith with hybrid working and 25–30% travel.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Director level

Key Responsibilities

  • •Direct and coach a multi-layered team of operational leaders, building continuous feedback and succession plans.
  • •Design and govern operational frameworks and standard operating procedures (SOPs) with clear roles and standardized workflows.
  • •Serve as executive sponsor and ultimate escalation point for top strategic partners at C-suite level.
  • •Define operational excellence strategy, mitigating operational gaps and system risks while ensuring compliance and documentation integrity.
  • •Set KPIs and operational metrics, lead cross-functional transformations, and drive change readiness and adoption strategies.
Travel: Medium travel

Pay and Benefits

Perks:Health InsurancePensionAnnual LeaveParental LeaveLearning BudgetAnnual BonusBuy Additional

Key Requirements

  • •Senior Director-level experience
  • •Senior leadership experience coaching leaders, organizational design, and scaling complex operational teams
  • •Experience in financial services or payments
  • •Strategic planning and capability building with executive-level client relationship management in EMEA
  • •Change management experience
Experience:Financial servicesPaymentsEMEA
Skills:CoachingLeadership developmentOrganizational designStrategic planningChange management

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn