Customer Service Agent - AH

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Communication","Empathy"]

Provide exceptional customer support by handling customer interactions with efficiency and empathy. Address customer inquiries, resolve issues, and deliver tailored solutions that improve customer satisfaction and customer experience. Use professional phone etiquette and strong communication techniques to maintain a positive experience in a fast-paced environment. You should be comfortable with night and overnight shifts, and have strong English fluency (B2/C1).

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer Service Agent - AH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide exceptional customer support by handling customer interactions with efficiency and empathy. Address customer inquiries, resolve issues, and deliver tailored solutions that improve customer satisfaction and customer experience. Use professional phone etiquette and strong communication techniques to maintain a positive experience in a fast-paced environment. You should be comfortable with night and overnight shifts, and have strong English fluency (B2/C1).
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address customer inquiries and resolve issues.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.
  • •Work night and overnight shifts as needed to support the customer service environment.

Key Requirements

  • •Fluency in English at B2/C1 level.
  • •Strong customer service and customer support skills.
  • •Proven ability to enhance customer satisfaction and customer experience.
  • •Problem-solving ability with active listening and attention to detail.
  • •Comfort working in customer-facing roles; familiarity with CRM tools is a plus.
Skills:Problem-solvingActive listeningAttention to detailCommunicationEmpathy
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor