Enterprise Core Customer Success Manager

Samsara
United States
Workplace: RemoteFull timeUSD 88,089.75 - 118,440 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Priority management","Communication","Emotional intelligence"]

Own long-term outcomes for enterprise customers using the Samsara IoT platform, stepping in where implementation ends. Partner cross-functionally with Sales, Support, Sales Engineering, and Product to advise customers, build joint success plans, run executive business reviews, and conduct workshops that improve safety, efficiency, and sustainability. Serve as a mentor to the wider Customer Success and Support teams while championing Samsara’s growth-minded customer success culture.

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FursaFursa
Samsara
Samsara
3 days ago

Enterprise Core Customer Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Own long-term outcomes for enterprise customers using the Samsara IoT platform, stepping in where implementation ends. Partner cross-functionally with Sales, Support, Sales Engineering, and Product to advise customers, build joint success plans, run executive business reviews, and conduct workshops that improve safety, efficiency, and sustainability. Serve as a mentor to the wider Customer Success and Support teams while championing Samsara’s growth-minded customer success culture.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure customers increase the safety, efficiency, and sustainability of operations with the Samsara IoT platform.
  • •Compose joint success plans with objectives, metrics, and timelines, and remove barriers to achieving business value.
  • •Orchestrate executive business reviews with customer decision-makers and internal leadership to align on goals.
  • •Conduct workshops to understand current operations and recommend workflow changes to maximize value from Samsara products.
  • •Serve as a mentor to the wider Customer Success and Support teams while modeling Samsara’s cultural principles.
Travel: Low travel

Pay and Benefits

Salary: USD 88,089.75 - 118,440 annually
Perks:Health InsuranceParental LeaveLearning Budget

Key Requirements

  • •4+ years of experience in a senior Customer Success, account management, or strategic consulting role, with enterprise SaaS experience preferred.
  • •Experience supporting or working with technical products.
  • •Solutions-oriented with strong problem-solving skills and high emotional intelligence.
  • •Proven track record building trust and communicating effectively with executives and product/engineering leadership.
  • •Bachelor’s degree from a 4-year institution.
Experience:4+ yearsEnterprise SaaSIoTFortune 500
Education:Bachelor's
Skills:Relationship buildingProblem-solvingPriority managementCommunicationEmotional intelligence
Tech Stack:IoTSaaS

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn