Premium Lounge Agent - LHR

Etihad Aviation Group
London
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Confidence","Flexibility","Approachability","Professionalism"]

Deliver premium, world-class hospitality in Etihad’s Premium Lounge at London Heathrow. Welcome and support guests across reception, concierge, and lounge services, while driving lounge performance through guest satisfaction, ancillary revenue, and seamless service. Maintain accurate pre- and post-flight reporting, complete shift administration, keep lounge systems updated, and resolve issues quickly with lounge partners. Represent Etihad with warmth, care, and attention to detail.

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Etihad Aviation Group
Etihad Aviation Group
1 day ago

Premium Lounge Agent - LHR

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Deliver premium, world-class hospitality in Etihad’s Premium Lounge at London Heathrow. Welcome and support guests across reception, concierge, and lounge services, while driving lounge performance through guest satisfaction, ancillary revenue, and seamless service. Maintain accurate pre- and post-flight reporting, complete shift administration, keep lounge systems updated, and resolve issues quickly with lounge partners. Represent Etihad with warmth, care, and attention to detail.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Create exceptional guest experiences by delivering high standards of service, hospitality, and operational excellence.
  • •Support lounge performance by identifying opportunities to enhance guest satisfaction, drive ancillary revenue, and deliver seamless service.
  • •Welcome guests as an Etihad host and provide personalised support across reception, concierge, and hospitality services.
  • •Ensure smooth daily operations by maintaining accurate pre-flight and post-flight reports, completing shift administration, and keeping lounge systems up to date.
  • •Engage with guests to understand their needs, improve lounge experiences, and work with partners to resolve issues quickly.

Key Requirements

  • •Minimum 1 year’s experience in an airline, premium lounge, or hotel customer service & hospitality role.
  • •Fluent in written and spoken English.
  • •Positive, confident, flexible, and approachable attitude.
  • •High standard of personal grooming, presentation, and professionalism.
  • •High school certificate; minimum age of 21 at the time of application.
Experience:1+ yearsHospitalityCustomer service
Education:High School
Skills:Customer serviceConfidenceFlexibilityApproachabilityProfessionalism
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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