Associate Auto Adjuster (Glass & Roadside)

USAA
United States
Full timeUSD 48,340+ annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Prioritization","Multi-tasking","Problem-solving"]

Handle high-volume, low-complexity auto claims focused on glass, roadside assistance, and rental vehicle coverage for repairable vehicles. Apply knowledge of auto coverages and Property & Claims processes under direct supervision, resolve claims through proactive decision-making within authority guidelines, and document damage evaluation, investigation, negotiation, and settlement decisions. Collaborate with internal and external partners and communicate with members and claimants using multiple channels and digital tools to drive timely resolutions.

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FursaFursa
USAA
USAA
1 day ago

Associate Auto Adjuster (Glass & Roadside)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Handle high-volume, low-complexity auto claims focused on glass, roadside assistance, and rental vehicle coverage for repairable vehicles. Apply knowledge of auto coverages and Property & Claims processes under direct supervision, resolve claims through proactive decision-making within authority guidelines, and document damage evaluation, investigation, negotiation, and settlement decisions. Collaborate with internal and external partners and communicate with members and claimants using multiple channels and digital tools to drive timely resolutions.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Acquire and apply basic knowledge of auto coverages to evaluate and resolve high-volume, low-complexity claims such as glass, roadside assistance, and rental vehicle coverages.
  • •Resolve claims through proactive problem solving and decision making within authority guidelines and under direct supervision.
  • •Document thought process for damage evaluation, investigation, negotiation, and settlement decisions.
  • •Collaborate with external and internal business partners to facilitate claims resolution and set expectations.
  • •Support members, business partners, and claimants using communication channels and digital tools to drive timely resolutions and exceptional service.

Pay and Benefits

Salary: USD 48,340 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeavePaid LeaveAdoption Assistance

Key Requirements

  • •High School Diploma or equivalent experience or GED.
  • •Provide exceptional customer service to members by communicating clearly and professionally using multiple communication channels for auto claims.
  • •Prioritize and multi-task while navigating multiple business applications.
  • •Acquire and successfully complete an insurance adjuster license and applicable state registrations within 90 days of hire.
  • •Successful completion of a job-related assessment is required.
Education:High School
Skills:Customer serviceCommunicationPrioritizationMulti-taskingProblem-solving
Licenses:Insurance adjuster license

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn