Service Desk III
Crusoe
San Francisco
Workplace: OnsiteFull timeUSD 100,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Experience: 6+ yearsEducation: bachelorsSkills: ["Customer-obsessed","Problem-solving","Communication","Self-motivated","Collaboration"]Troubleshoot and resolve issues across networks, infrastructure, servers, SaaS applications, and file shares while partnering with internal teams and external vendors to improve user support. Own complex incidents end to end, from intake to resolution and documentation. Administer and configure cloud identity (SSO, SAML 2.0, MFA), MDM automation, and MDR/XDR security tools, and lead technology rollouts and system upgrades.
