OKX

2 months ago

VIP Relationship Manager, Emerging Markets

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Role manages strategic VIP relationships across Africa, Switzerland, and Pakistan, onboarding, retaining and growing high-net-worth and institutional clients. You’ll drive volume growth, deepen product adoption across the exchange ecosystem, and coordinate with product/compliance/ops to resolve issues, while navigating diverse regulatory environments and regional dynamics. Strong relationship development, sales and market intel are key to expanding OKX’s presence in Emerging Markets.

Location: EMEA

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
•Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
•Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
•Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly
•Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns

Key Requirements

•5+ years in relationship management, private banking, institutional sales, or brokerage—preferably within crypto, fintech, or financial services
•Proven track record managing high-value client portfolios with demonstrable revenue impact
•Prior exposure to African markets, Swiss financial services, or Pakistan’s fintech/crypto ecosystem is strongly preferred
•Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage
•Fluency in English; proficiency in regional languages (French, Swahili, Arabic, Hausa, Afrikaans, German, Urdu, Punjabi) highly preferred

Experience:5+ yearsCryptoFintechFinancial servicesCrypto exchangeWeb3

Skills:InterpersonalCommunicationNegotiationRelationship managementSales

Languages:EnglishFrenchSwahiliArabicUrduPunjabiGermanHausaAfrikaans

Tech Stack:SalesforceHubSpotCRM

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX