VIP Relationship Manager, Emerging Markets

OKX
EMEA
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Interpersonal","Communication","Negotiation","Relationship management","Sales"]

Role manages strategic VIP relationships across Africa, Switzerland, and Pakistan, onboarding, retaining and growing high-net-worth and institutional clients. You’ll drive volume growth, deepen product adoption across the exchange ecosystem, and coordinate with product/compliance/ops to resolve issues, while navigating diverse regulatory environments and regional dynamics. Strong relationship development, sales and market intel are key to expanding OKX’s presence in Emerging Markets.

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FursaFursa
OKX
OKX
3 months ago

VIP Relationship Manager, Emerging Markets

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Last checked: 9 hours agoStatus: Live

Job Summary

Role manages strategic VIP relationships across Africa, Switzerland, and Pakistan, onboarding, retaining and growing high-net-worth and institutional clients. You’ll drive volume growth, deepen product adoption across the exchange ecosystem, and coordinate with product/compliance/ops to resolve issues, while navigating diverse regulatory environments and regional dynamics. Strong relationship development, sales and market intel are key to expanding OKX’s presence in Emerging Markets.
Location: EMEA
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
  • •Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
  • •Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
  • •Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly
  • •Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns

Key Requirements

  • •5+ years in relationship management, private banking, institutional sales, or brokerage—preferably within crypto, fintech, or financial services
  • •Proven track record managing high-value client portfolios with demonstrable revenue impact
  • •Prior exposure to African markets, Swiss financial services, or Pakistan’s fintech/crypto ecosystem is strongly preferred
  • •Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage
  • •Fluency in English; proficiency in regional languages (French, Swahili, Arabic, Hausa, Afrikaans, German, Urdu, Punjabi) highly preferred
Experience:5+ yearsCryptoFintechFinancial servicesCrypto exchangeWeb3
Skills:InterpersonalCommunicationNegotiationRelationship managementSales
Languages:EnglishFrenchSwahiliArabicUrduPunjabiGermanHausaAfrikaans
Tech Stack:SalesforceHubSpotCRM

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn