1 week ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Handle omnichannel customer inquiries via phone, email, and live chat, resolving issues quickly and professionally. Process returns and complaints, escalate complex cases to higher-level support, and follow up until cases are resolved. Accurately document every interaction and keep CRM records up to date while collaborating with teams to share user feedback and ensure a consistent, high-quality customer experience.

Location: Kathmandu

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle multiple live chat conversations simultaneously with customers.
•Respond to customer inquiries in a timely, accurate, and professional manner.
•Resolve customer issues effectively and escalate complex cases to higher-level support.
•Accurately document customer interactions and update customer records in the CRM system.
•Follow up on unresolved cases to ensure satisfactory resolution.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Handle omnichannel customer inquiries professionally across phone, email, and chat.
•Accurately document customer interactions and update CRM records.
•Resolve customer issues effectively and escalate complex cases when needed.
•Follow up on unresolved cases to ensure satisfactory resolution.
•Be fluent in Nepali and English (spoken and written).

Skills:CommunicationCustomer serviceProfessionalismProblem-solvingAttention to detail

Languages:NepaliEnglish

Tech Stack:CRMSalesforceZendeskZohoGoogle SheetsGoogle Docs

Company Brief

inDrive

A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn

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inDrive

1 week ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Kathmandu

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle multiple live chat conversations simultaneously with customers.
•Respond to customer inquiries in a timely, accurate, and professional manner.
•Resolve customer issues effectively and escalate complex cases to higher-level support.
•Accurately document customer interactions and update customer records in the CRM system.
•Follow up on unresolved cases to ensure satisfactory resolution.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Handle omnichannel customer inquiries professionally across phone, email, and chat.
•Accurately document customer interactions and update CRM records.
•Resolve customer issues effectively and escalate complex cases when needed.
•Follow up on unresolved cases to ensure satisfactory resolution.
•Be fluent in Nepali and English (spoken and written).

Skills:CommunicationCustomer serviceProfessionalismProblem-solvingAttention to detail

Languages:NepaliEnglish

Tech Stack:CRMSalesforceZendeskZohoGoogle SheetsGoogle Docs

Company Brief

inDrive

A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn