Sr. Analyst, Technology Services

Vistra Energy
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7-10 yearsSkills: ["Leadership","Communication","Organizational skills","Attention to detail","Self-motivation"]

Coordinate daily Technology Services operations and drive process quality through documentation, metrics, and continuous improvement. Use statistical methods to analyze and configure supported applications to improve customer experience, compliance, and ticket trends. Partner with business users, process owners, architecture and development teams, and vendors to deliver cross-team initiatives, and train both TS and end users on processes and adoption.

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Vistra Energy
Vistra Energy
1 month ago

Sr. Analyst, Technology Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Coordinate daily Technology Services operations and drive process quality through documentation, metrics, and continuous improvement. Use statistical methods to analyze and configure supported applications to improve customer experience, compliance, and ticket trends. Partner with business users, process owners, architecture and development teams, and vendors to deliver cross-team initiatives, and train both TS and end users on processes and adoption.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Coordinate daily operational activities and measure process quality and compliance.
  • •Analyze and configure supported applications using statistical methods to improve customer experience and add business value.
  • •Identify, evaluate, and implement automation and continuous improvement initiatives aligned to ITIL processes.
  • •Partner with business users, process owners, architecture, and development teams to ensure effective application use.
  • •Design and create metrics, document processes, and train TS and end users to improve adoption and user experience.

Key Requirements

  • •Experience gained through college degree programs and/or certification in Technology, Business or related field.
  • •7-10 years professional experience in a technology or business field.
  • •Professional certifications are a plus (e.g., ITIL, CSM, AWS).
  • •Demonstrated ability to lead, track, and communicate status of multiple cross-team initiatives.
  • •Proven ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
Experience:7-10 yearsTechnologyBusiness
Skills:LeadershipCommunicationOrganizational skillsAttention to detailSelf-motivation
Certifications:ITILCSMAWS
Tech Stack:ITILAWSCSMAgile

Company Brief

Vistra Energy
Operates a large integrated power generation and retail electricity business, serving residential, commercial, and industrial customers across the United States. The company focuses on electricity generation, retail energy sales, and related energy services.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Irving, United States
Founded: 2016
Glassdoor
Glassdoor: 3.9
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