Senior Director, Solutions Engineering | Americas | Remote

Grafana Labs
United States
Workplace: RemoteFull timeUSD 337,000 - 425,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Mentoring","Team leadership","Forecasting","Stakeholder management","Hands-on technical problem-solving"]

Build and lead a team of presales Solutions Engineers for the Americas, owning the region’s technical sales strategy and performance. Lead hands-on technical deal support, guide forecasting and key account sponsorship, and drive adoption, retention, and expansion in partnership with Sales, Customer Experience, Marketing, Product, and Engineering. Recruit, ramp, mentor, and manage team performance while bringing field insights back to shape product direction and enable channel partners.

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Grafana Labs
Grafana Labs
1 month ago

Senior Director, Solutions Engineering | Americas | Remote

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Last checked: 5 hours agoStatus: Live

Job Summary

Build and lead a team of presales Solutions Engineers for the Americas, owning the region’s technical sales strategy and performance. Lead hands-on technical deal support, guide forecasting and key account sponsorship, and drive adoption, retention, and expansion in partnership with Sales, Customer Experience, Marketing, Product, and Engineering. Recruit, ramp, mentor, and manage team performance while bringing field insights back to shape product direction and enable channel partners.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Director level

Key Responsibilities

  • •Recruit, ramp, and mentor a team of presales Solutions Engineers, balancing hands-on fieldwork with team leadership.
  • •Step into customer conversations to move deals forward and handle tough technical objections.
  • •Own regional performance metrics (ARR, NRR, pipeline coverage, forecast accuracy) and run forecasting cadence with the team.
  • •Serve as executive sponsor for key accounts and support evaluations, demos, deep dives, and POVs.
  • •Partner with Product and Engineering to represent customer needs, prioritize based on data, and enable channel partners.

Pay and Benefits

Salary: USD 337,000 - 425,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual BonusPaid LeaveRemote Work

Key Requirements

  • •3+ years in a Director-level role leading a team, plus 5–10 years in high tech technical roles (Developer, Architect, Sales Engineer/Architect, Manager, etc.).
  • •Hands-on technical leadership with deep involvement in demos, deep dives, and POVs.
  • •Experience selling monitoring, data, or visualization products with enough technical depth to be credible with engineering and executive buyers.
  • •Experience owning a book of business and directing work to exceed quarterly targets.
  • •Experience using a formal sales methodology (e.g., Command of the Message, value selling, MEDDPICC or similar).
Experience:Open-sourceRemote-firstFast-pacedHigh-growthPLGCloud-firstTechnical sales
Skills:MentoringTeam leadershipForecastingStakeholder managementHands-on technical problem-solving
Languages:English

Company Brief

Grafana Labs
Develops open-source and commercial observability tools, including Grafana for metrics visualization, Loki for log aggregation, and Tempo for tracing, enabling organizations to monitor, analyze, and visualize system performance and telemetry data.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn