Director of White Glove Logistics & Transportation

Quince
United States
Workplace: RemoteFull timeUSD 186,000 - 248,000Function: Transportation & Fleet OperationsSkills: ["Leadership","Cross-functional influence","Executive communication","Presentation","Analytical thinking"]

Own the long-term logistics and fulfillment strategy for a White Glove business delivering the largest, most complex products directly into customers’ homes. Design a scalable logistics network across North America—balancing speed, customer experience, and cost—while optimizing warehouse footprint, inventory placement, and transportation modes. Source and manage third-party warehouse and delivery providers, lead RFPs and commercial negotiations, and drive operational excellence through KPIs, scorecards, and continuous improvement.

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Quince
Quince
2 days ago

Director of White Glove Logistics & Transportation

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Job Summary

Own the long-term logistics and fulfillment strategy for a White Glove business delivering the largest, most complex products directly into customers’ homes. Design a scalable logistics network across North America—balancing speed, customer experience, and cost—while optimizing warehouse footprint, inventory placement, and transportation modes. Source and manage third-party warehouse and delivery providers, lead RFPs and commercial negotiations, and drive operational excellence through KPIs, scorecards, and continuous improvement.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Director level

Key Responsibilities

  • •Own the long-term logistics strategy for the White Glove business across North America, including multi-year network expansion plans.
  • •Design an optimized logistics network balancing delivery speed, customer experience, and cost, including warehouse footprint, inventory positioning, and service territories.
  • •Own transportation strategy across inbound, warehousing, inventory movement, middle-mile, and final-mile White Glove delivery, including mode selection and consolidation.
  • •Source and onboard warehouse and delivery providers, lead RFPs, and manage commercial negotiations (pricing, SLAs, and service guarantees).
  • •Drive operational excellence across partners using standardized operating standards, KPI dashboards, scorecards, and continuous improvement.

Pay and Benefits

Salary: USD 186,000 - 248,000
Equity and Bonus:Equity

Key Requirements

  • •10+ years of experience in logistics, transportation, fulfillment, or supply chain leadership.
  • •5+ years managing large third-party logistics providers with ownership of performance and commercial terms.
  • •Experience designing multi-node distribution networks, including warehouse placement, inventory positioning, and service territory decisions.
  • •Experience managing White Glove, furniture, bulky goods, or oversized delivery networks, including in-home delivery complexity.
  • •Strong transportation sourcing and contract negotiation experience, including leading large RFP processes end-to-end.
Experience:LogisticsTransportationFulfillmentSupply chainThird-party logisticsE-commerce
Skills:LeadershipCross-functional influenceExecutive communicationPresentationAnalytical thinking

Company Brief

Quince
Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.
Industry: Direct to Consumer Brands
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn