Spa Concierge - Egyptians Only

Kempinski
Egypt
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceEducation: certificationSkills: ["People oriented","Excellent communication","Interpersonal skills","Analytical problem solving","Customer service"]

Deliver an exceptional spa experience end-to-end by welcoming guests, listening to their needs, and guiding them to suitable spa and fitness treatments. Handle bookings, confirmation calls, scheduling, reception operations, billing, cash reconciliation, and daily reporting. Coordinate with therapists for consultations and treatment availability, maintain hygiene and a polished reception area, and drive revenue through upselling and retail sales in an international hotel spa setting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kempinski
Kempinski
1 month ago

Spa Concierge - Egyptians Only

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver an exceptional spa experience end-to-end by welcoming guests, listening to their needs, and guiding them to suitable spa and fitness treatments. Handle bookings, confirmation calls, scheduling, reception operations, billing, cash reconciliation, and daily reporting. Coordinate with therapists for consultations and treatment availability, maintain hygiene and a polished reception area, and drive revenue through upselling and retail sales in an international hotel spa setting.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Deliver the full spa experience to a high standard and ensure guests’ needs are cared for according to spa standards and procedures.
  • •Connect with guests by greeting, listening, recording preferences, and advising on suitable spa and fitness treatment sequences.
  • •Manage bookings, queries, confirmation calls, and appointment scheduling while maintaining accurate client profiles and consultation records with therapists.
  • •Handle reception billing and cashier transactions, including retail and spa revenue, and balance cash at the end of each shift.
  • •Maintain reception readiness and hygiene standards, coordinate treatment/staff availability, and complete daily opening procedures and required reports.

Key Requirements

  • •One (1) year reception experience in an international spa.
  • •Client-facing experience in reception or front of house.
  • •Ability to communicate in a multinational environment, with excellent oral and written English skills (as applicable for the local language).
  • •Knowledge of natural therapies (preferable).
  • •Proficiency with telephone systems and computer literacy, including in-house booking/database systems (desktop publishing an advantage).
Experience:International spaHospitality
Education:Certification / Diploma
Skills:People orientedExcellent communicationInterpersonal skillsAnalytical problem solvingCustomer service
Languages:English
Tech Stack:Telephone systemIn-house bookingDatabase systemsDesktop publishing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor