VP, Non-Delegated Account Management Manager

Lead a team of Account Managers for the non-delegated business channel, owning operational management of client loan pipelines and relationships. You’ll ensure high-quality client communications, manage aged loans, run regular client calls, and lead escalation follow-up. Partner with internal business groups to improve processes, audit loan files for accuracy, and manage seller complaints. Hire, coach, and develop the team to meet service, productivity, and quality expectations.