Support Engineer

SingleStore
United States
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Written communication","Verbal communication","Problem-solving","Collaboration","Process improvement"]

Provide email and live technical support to enterprise customers for complex database issues, outages, and bug diagnoses. Reproduce and QA reported problems, file formal bug reports/feature requests, and collaborate with developers, sales engineers, and technical account managers to keep stakeholders aligned. Improve support and engineering processes by authoring run-books/documentation, and help customers get the right resolution with a consistently positive experience.

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FursaFursa
SingleStore
SingleStore
1 day ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide email and live technical support to enterprise customers for complex database issues, outages, and bug diagnoses. Reproduce and QA reported problems, file formal bug reports/feature requests, and collaborate with developers, sales engineers, and technical account managers to keep stakeholders aligned. Improve support and engineering processes by authoring run-books/documentation, and help customers get the right resolution with a consistently positive experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide email and live technical support to enterprise customers for complex issues, bug diagnosis, and critical outages.
  • •Identify, reproduce, and QA product issues; submit formal bug reports or feature requests to the appropriate engineering team.
  • •Collaborate with software developers, sales engineers, and technical account managers to keep teams updated on customer issues.
  • •Streamline and improve support/engineering processes and tools by authoring internal run-books or public documentation.
  • •Ensure customers have a positive support experience during every interaction.

Key Requirements

  • •4+ years of advanced customer-facing technical support experience.
  • •Experience with MySQL or MySQL-like databases (e.g., MariaDB, Aurora) and SQL query optimization.
  • •Sysadmin/QA/testing experience: comfortable testing software, working in Linux, checking system I/O/utilization, measuring network throughput, and navigating large logs.
  • •Familiarity with Kubernetes and past testing/QA experience.
  • •Experience with a scripting/coding language such as Python, Bash, or Go to solve issues and navigate the code base.
Experience:Customer-facing technical supportDatabases
Skills:Written communicationVerbal communicationProblem-solvingCollaborationProcess improvement
Languages:English
Tech Stack:MySQLMariaDBAuroraSQLLinuxKubernetesPythonBashGoAWSGCP

Company Brief

SingleStore
Provides a distributed, high-performance SQL database for real-time analytics and transactions. SingleStore delivers a cloud-native platform that combines transactional and analytical workloads for modern data-intensive applications.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn