Student Experience Officer - College of Life and Environmental Sciences - 97963 - Grade 6

University of Birmingham
United Kingdom
Workplace: OnsiteFull timeGBP 33,002 - 35,608 annuallyFunction: Environmental & SustainabilityEducation: bachelorsSkills: ["Communication","Interpersonal skills","Relationship building","Data analysis","Continuous improvement"]

Coordinate and deliver student experience activity across the student lifecycle, supporting transition, induction, engagement initiatives, events, and campaigns. Serve as a key operational contact for designated areas, escalate risks to the Student Experience Manager, and help run student voice and feedback loops (forums, representatives, surveys). Collect and analyze engagement data to support continuous improvement, while delivering clear communications and working closely with academic and professional services stakeholders to enhance student belonging and success.

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FursaFursa
University of Birmingham
University of Birmingham
3 days ago

Student Experience Officer - College of Life and Environmental Sciences - 97963 - Grade 6

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Coordinate and deliver student experience activity across the student lifecycle, supporting transition, induction, engagement initiatives, events, and campaigns. Serve as a key operational contact for designated areas, escalate risks to the Student Experience Manager, and help run student voice and feedback loops (forums, representatives, surveys). Collect and analyze engagement data to support continuous improvement, while delivering clear communications and working closely with academic and professional services stakeholders to enhance student belonging and success.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Environmental & Sustainability
Seniority: Mid level

Key Responsibilities

  • •Coordinate and deliver student experience activity across the student lifecycle, including transition and induction, engagement initiatives, events and campaigns.
  • •Support inclusive, coherent student engagement and act as an operational contact for student experience activity within designated areas.
  • •Support student voice and feedback mechanisms, including Staff Student Forums, Student Representatives and student surveys, and help coordinate actions in response to feedback.
  • •Support student experience communications within agreed plans, coordinating and promoting engagement through digital platforms and events.
  • •Collect and analyse engagement data and feedback to evaluate activity, identify trends and implement agreed improvements to processes and ways of working.

Pay and Benefits

Salary: GBP 33,002 - 35,608 annually
Perks:Paid HolidaySick PayPensionChildcare

Key Requirements

  • •Educated to degree level (or equivalent); if no equivalent qualification is held, significant relevant practical experience in a similar role is required.
  • •Considerable experience supporting students in higher education or a similarly complex student-facing environment (paid or voluntary).
  • •Understanding of the student lifecycle (undergraduate, postgraduate and international) and what drives engagement, transition, progression and retention.
  • •Experience coordinating and delivering student experience activities, projects and events to agreed objectives, timelines and quality standards, managing competing priorities independently within a defined framework.
  • •Confident user of IT and digital systems (e.g. Microsoft Office, VLEs and digital communications platforms) with experience using tools for communication, engagement and reporting.
Experience:Higher education
Education:Bachelor's
Skills:CommunicationInterpersonal skillsRelationship buildingData analysisContinuous improvement
Tech Stack:Microsoft OfficeVLEsDigital communications platforms

Company Brief

University of Birmingham
A major UK research university offering undergraduate, postgraduate, and doctoral programs across a wide range of disciplines; known for research, teaching excellence, and international partnerships.
Industry: Higher Education
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Birmingham, United Kingdom
Founded: 1900
WebsiteLinkedIn