Mashreq

2 weeks ago

Personal Banking Advisor.Egypt- NEO - Customer Experience.Client Experience and Conduct Group

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Interact with customers over the phone to understand retail banking needs and deliver excellent customer service that builds loyalty. Resolve customer issues on the spot within established bank and Direct Banking Center guidelines. Explain retail banking products and procedures clearly, capture and report customer feedback for continual improvement, and convert relevant sales opportunities to meet financial targets.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Interact with customers over the phone to understand their banking needs.
•Provide customer service to achieve customer loyalty.
•Resolve problems over the telephone on the spot.
•Convert sales opportunities to meet financial targets.
•Clarify and explain retail banking procedures and products; capture and report customer feedback; perform root cause analysis and reversals of charges and fees when necessary.

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

2 weeks ago

Personal Banking Advisor.Egypt- NEO - Customer Experience.Client Experience and Conduct Group

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Interact with customers over the phone to understand their banking needs.
•Provide customer service to achieve customer loyalty.
•Resolve problems over the telephone on the spot.
•Convert sales opportunities to meet financial targets.
•Clarify and explain retail banking procedures and products; capture and report customer feedback; perform root cause analysis and reversals of charges and fees when necessary.

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor