Zscaler

1 month ago

Escalation Engineer - SDWAN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Join Zscaler as an Escalation Engineer (hybrid in Bangalore) to provide post-sales technical support for networking and security products. You’ll work with internal engineers and customers on escalated issues, contribute to troubleshooting, reproduce problems, document resolutions, and influence product direction, while thriving in a fast-paced, 24x7 support environment.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
•Interface with Engineering and assist the customer with testing or troubleshooting
•Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
•Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
•Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Pay and Benefits

Perks:Health InsuranceParental Leave

Key Requirements

•8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
•Practical knowledge of networking and security products and enterprise network infrastructure
•Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
•Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
•Working knowledge and hands-on experience with Ubuntu and Python

Experience:8+ yearsCybersecurityNetworkingCloud security

Skills:Problem-solvingCustomer-obsessedOwnershipCollaborationUrgency

Languages:English

Tech Stack:PythonUbuntuSD-WANBGPOSPFFirewallSSLVPNTLSZscaler

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

1 month ago

Escalation Engineer - SDWAN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
•Interface with Engineering and assist the customer with testing or troubleshooting
•Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
•Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
•Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Pay and Benefits

Perks:Health InsuranceParental Leave

Key Requirements

•8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
•Practical knowledge of networking and security products and enterprise network infrastructure
•Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
•Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
•Working knowledge and hands-on experience with Ubuntu and Python

Experience:8+ yearsCybersecurityNetworkingCloud security

Skills:Problem-solvingCustomer-obsessedOwnershipCollaborationUrgency

Languages:English

Tech Stack:PythonUbuntuSD-WANBGPOSPFFirewallSSLVPNTLSZscaler

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn