Senior Technical Success Manager, Strategic - West

Amplitude
Los Angeles, San Diego, San Francisco, Seattle
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Communication","Influencing","Project management","Independent problem-solving","Diagnostic thinking"]

Own end-to-end customer deployment, adoption, and outcomes for a strategic portfolio of 10 accounts in the West region. Lead planning and implementation (including scoping, kickoff, delivery coordination, and risk tracking), monitor portfolio health with AI-augmented signals, and drive renewals, expansion, and stakeholder engagement. Run live working sessions, develop success plans, and deliver executive business reviews that tie Amplitude usage to measurable business impact.

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FursaFursa
Amplitude
Amplitude
16 hours ago

Senior Technical Success Manager, Strategic - West

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Last checked: 1 hour agoStatus: Live

Job Summary

Own end-to-end customer deployment, adoption, and outcomes for a strategic portfolio of 10 accounts in the West region. Lead planning and implementation (including scoping, kickoff, delivery coordination, and risk tracking), monitor portfolio health with AI-augmented signals, and drive renewals, expansion, and stakeholder engagement. Run live working sessions, develop success plans, and deliver executive business reviews that tie Amplitude usage to measurable business impact.
Location: Los Angeles, San Diego, San Francisco, Seattle
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts from presales through renewal.
  • •Lead deployment planning and implementation, including scoping, deployment plans, kickoff meetings, and coordination with internal/partner teams.
  • •Track and manage risks and issues across active deployments, driving resolution to protect timelines and outcomes.
  • •Monitor portfolio health using AI-augmented signals and engage proactively to accelerate adoption and drive renewals/expansion.
  • •Drive adoption and renewal narratives through live working sessions, success plans, and executive business reviews tied to measurable business impact.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetHome OfficeRemote WorkEquity

Key Requirements

  • •6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
  • •3+ years leading enterprise software deployments where change management and foundational data governance were core priorities.
  • •2+ years managing a portfolio of 8–10 strategic accounts.
  • •Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart.
  • •Experience training or enabling non-technical teams to become data-sufficient.
Experience:6+ yearsB2B SaaSEnterprise softwareDigital analytics
Skills:CommunicationInfluencingProject managementIndependent problem-solvingDiagnostic thinking
Languages:English

Company Brief

Amplitude
Provides a product analytics platform that helps teams understand user behavior, optimize digital products, and drive growth through event-based analytics, experimentation, and data-driven insights.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn