3 months ago

Service Relationship Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

The role focuses on handling pre-authorization requests and a range of member queries for international health insurance, coordinating concierge services, and ensuring high-quality customer interactions. You’ll manage preauthorisation tasks, maintain accurate records, and support senior staff while following Bupa Global processes to deliver empathetic, efficient service to members in Hong Kong. Onsite, permanent, full-time in Hong Kong.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Handle pre-authorisation requests via calls or emails and create a smooth preauthorisation journey for members.
•Organise preauthorisation tasks by evaluating urgency and priority while following processes based on treatment location and medical service needs.
•Provide timely responses with high quality in calls and emails and maintain accurate records in the customer management system.
•Address diverse service queries including coverage, claims, billing, and concierge coordination, ensuring timely, high-quality responses.
•Contribute to continuous improvement by offering CX ideas and participating in regular 121s and team meetings.

Key Requirements

•Bachelor's degree or equivalent preferred.
•Pass in IIQE Paper I and II needed to apply insurance agent license with Hong Kong Insurance Authority (HKIA). Your academic qualification must meet the requirement from HKIA.
•Complete the required CPD hours recognised by HKIA to maintain/renew a valid individual insurance agent license with HKIA.
•Fluency in spoken English, Cantonese, and Mandarin is essential.
•Proficiency in written English is required; Traditional/Simplified Chinese input skills are a distinct advantage.

Experience:InsuranceHealth insurance

Education:Bachelor's

Skills:CommunicationEmpathyNumeracyTime managementPrioritisation

Licenses:HKIA insurance agent license

Certifications:IIQE

Languages:EnglishCantoneseMandarin

Company Brief

Bupa

Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.

Industry: Health Insurance (Payers)

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1947

Website LinkedIn

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Bupa

3 months ago

Service Relationship Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Handle pre-authorisation requests via calls or emails and create a smooth preauthorisation journey for members.
•Organise preauthorisation tasks by evaluating urgency and priority while following processes based on treatment location and medical service needs.
•Provide timely responses with high quality in calls and emails and maintain accurate records in the customer management system.
•Address diverse service queries including coverage, claims, billing, and concierge coordination, ensuring timely, high-quality responses.
•Contribute to continuous improvement by offering CX ideas and participating in regular 121s and team meetings.

Key Requirements

•Bachelor's degree or equivalent preferred.
•Pass in IIQE Paper I and II needed to apply insurance agent license with Hong Kong Insurance Authority (HKIA). Your academic qualification must meet the requirement from HKIA.
•Complete the required CPD hours recognised by HKIA to maintain/renew a valid individual insurance agent license with HKIA.
•Fluency in spoken English, Cantonese, and Mandarin is essential.
•Proficiency in written English is required; Traditional/Simplified Chinese input skills are a distinct advantage.

Experience:InsuranceHealth insurance

Education:Bachelor's

Skills:CommunicationEmpathyNumeracyTime managementPrioritisation

Licenses:HKIA insurance agent license

Certifications:IIQE

Languages:EnglishCantoneseMandarin

Company Brief

Bupa

Industry: Health Insurance (Payers)

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1947

Website LinkedIn