Seasonal Coordinator - Client Relations Center

Hermes
United States
Workplace: OnsiteSeasonalUSD 21+ hourlyFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Communication","Multitasking","Problem-solving","Sound judgment","Attention to detail"]

Serve as the primary point of contact for Hermes.com and flagship boutique clients, handling phone, email, and live chat inquiries while delivering exceptional customer service. Use product knowledge to resolve issues, place and follow up on online orders, address delivery problems, and maintain confidentiality. Collaborate with internal partners to exceed client expectations in a fast-paced environment and uphold Hermes policies and brand standards.

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Hermes
Hermes
9 months ago

Seasonal Coordinator - Client Relations Center

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the primary point of contact for Hermes.com and flagship boutique clients, handling phone, email, and live chat inquiries while delivering exceptional customer service. Use product knowledge to resolve issues, place and follow up on online orders, address delivery problems, and maintain confidentiality. Collaborate with internal partners to exceed client expectations in a fast-paced environment and uphold Hermes policies and brand standards.
Location: United States
Workplace: Onsite
Employment Type: Seasonal · 3 months
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Answer phone, email, and live chat inquiries and respond to client voicemails with a sophisticated, professional tone.
  • •Follow up and resolve client issues and inquiries in a timely manner while upholding confidentiality, company policies, and data protection/security.
  • •Display product knowledge and convey the Hermès style, values, and vision; offer tailored solutions and recommendations to customers.
  • •Place online orders, follow up on pending orders, and resolve delivery issues related to e-Commerce orders.
  • •Collaborate with internal partners to ensure resolution, exceed client expectations, and adapt in a fast-paced environment.

Pay and Benefits

Salary: USD 21 hourly

Key Requirements

  • •Open availability Monday through Sunday with flexibility to meet business needs.
  • •1-2 years’ experience in a call center or customer service role, including hands-on internships.
  • •Strong verbal and written communication skills and the ability to manage complex requests with professionalism and discretion.
  • •Familiarity with CRM systems and call center software.
  • •Knowledge of Microsoft Excel and Word; bilingual (English/Spanish) is a plus.
Experience:1-2 years
Skills:CommunicationMultitaskingProblem-solvingSound judgmentAttention to detail
Languages:EnglishSpanish
Tech Stack:CRM systemsCall center softwareMicrosoft ExcelMicrosoft Word

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn