Universal Banker (Sutton, GB, SM1 1DU)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer service","Ownership","Adaptability"]

Be the first point of contact in the branch customer service team, owning customer needs and delivering an exceptional, friendly service. Educate customers on HSBC digital services and raise fraud awareness, while identifying people in vulnerable situations and determining the right support. Help customers with more complex banking needs to ensure they feel confident in their choices. Receive full in-branch training on role specifics, systems, products, and services.

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FursaFursa
HSBC
HSBC
1 week ago

Universal Banker (Sutton, GB, SM1 1DU)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Be the first point of contact in the branch customer service team, owning customer needs and delivering an exceptional, friendly service. Educate customers on HSBC digital services and raise fraud awareness, while identifying people in vulnerable situations and determining the right support. Help customers with more complex banking needs to ensure they feel confident in their choices. Receive full in-branch training on role specifics, systems, products, and services.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Act as the first point of contact for customers in the Branch Customer Service Team and deliver an exceptional customer experience.
  • •Provide customer education around HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best support approach.
  • •Help customers with more complex banking needs to ensure they feel supported in their choices.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Paid LeavePensionHealth InsuranceEquityAnnual Bonus

Key Requirements

  • •Demonstrate excellent communication skills to engage in effective conversations, build strong connections, and show empathy to customers.
  • •Take ownership of customer enquiries through to resolution while delivering a personalised, friendly, and efficient service that exceeds expectations.
  • •Have a genuine passion for going above and beyond for customers.
  • •Be resilient to a continuous changing environment.
  • •Previous customer service experience is helpful (but not essential).
Skills:CommunicationEmpathyCustomer serviceOwnershipAdaptability

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn