Customer Success Manager - B2B SaaS
Pirros
Los Angeles
Workplace: OnsiteFull timeUSD 75,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Organization","Problem-solving","De-escalation","Customer focus"]Own a post-sale book of B2B SaaS customers and ensure they’re onboarded, trained, and continuously seeing value from the platform. You’ll monitor account health using usage and engagement signals, identify churn risk early, and drive proactive adoption and customer check-ins. Partner with Sales on renewals and expansion, and work cross-functionally with Product, Support, and Engineering to resolve issues and translate customer feedback into internal improvements.
