Billing & Returns Specialist

Adidas
Bogotá
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 1-3 yearsSkills: ["Customer service orientation","Analytical skills","Problem-solving","Attention to detail","Collaboration"]

Support adidas’ Order-to-Cash (O2C) process within Global Business Services by executing accurate, timely billing and returns activities. Manage billing document transmission and error resolution, validate and coordinate returns/logistics-related issues, and communicate with customers using email and ticketing tools. Partner with internal O2C teams to resolve inquiries, escalate risks, and maintain auditable documentation while contributing to continuous process improvement.

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FursaFursa
Adidas
Adidas
9 hours ago

Billing & Returns Specialist

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Last checked: 9 hours agoStatus: Live

Job Summary

Support adidas’ Order-to-Cash (O2C) process within Global Business Services by executing accurate, timely billing and returns activities. Manage billing document transmission and error resolution, validate and coordinate returns/logistics-related issues, and communicate with customers using email and ticketing tools. Partner with internal O2C teams to resolve inquiries, escalate risks, and maintain auditable documentation while contributing to continuous process improvement.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Execute day-to-day billing and returns activities in line with procedures, service level agreements, and quality standards.
  • •Manage billing document transmission, resolve billing errors, monitor billing due lists, and clear processes.
  • •Validate returns and logistics-related information for defectives and used product returns and coordinate resolution.
  • •Communicate with customers about billing and returns inquiries using established channels such as email, Salesforce, and ticketing tools.
  • •Maintain accurate documentation, identify recurring issues, and escalate risks or delays while supporting continuous improvement.

Key Requirements

  • •Understanding of Order-to-Cash processes with a focus on billing, returns, and logistics-related activities.
  • •Strong customer service orientation with analytical and problem-solving skills.
  • •Ability to manage multiple requests/transactions with high attention to detail and accuracy.
  • •Clear, professional written and verbal communication in English.
  • •Proficiency in SAP and strong Excel skills; exposure to billing, returns, or ticketing tools is a plus.
Experience:1-3 years
Skills:Customer service orientationAnalytical skillsProblem-solvingAttention to detailCollaboration
Languages:English
Tech Stack:SAPExcelSalesforce

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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