Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the merchant-facing problem solver for Stax members, providing customer service for general inquiries, Stax portal help, and basic transaction/deposit research. Troubleshoot basic technical issues across hardware and software for Stax payment solutions, including end-to-end diagnosis that may involve third-party systems and vendor coordination. Maintain KPIs, ensure strong data hygiene, investigate issues involving processors or banking partners, and may work weekend/evening shifts.

Location: Orlando

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor the incoming call queue and answer calls promptly and professionally while maintaining KPI targets.
•Handle customer inquiries including login help, basic transaction research, deposit research, and general StaxPay/billing questions.
•Diagnose and troubleshoot basic technical issues across hardware and software platforms.
•Identify workarounds and resolutions, then coordinate troubleshooting across multiple third-party vendors in the customer tech stack.
•Maintain high data hygiene in internal systems and provide feedback on trends and potential process/customer experience improvements.

Pay and Benefits

Salary: USD 24 hourly

Key Requirements

•2+ years working with customers.
•Excellent communication skills for teamwork and customer relations.
•Strong customer empathy and ability to de-escalate in emotional situations.
•Technical or financial support experience.
•Comfort with standard business software such as Microsoft Office and Google.

Experience:2+ yearsFinancial services

Skills:CommunicationCustomer empathyDe-escalationPhone etiquetteAttention to detail

Languages:EnglishSpanish

Tech Stack:Microsoft OfficeGoogleStax portalStaxPay

Company Brief

Staxbill

Website

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Staxbill

4 weeks ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Orlando

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor the incoming call queue and answer calls promptly and professionally while maintaining KPI targets.
•Handle customer inquiries including login help, basic transaction research, deposit research, and general StaxPay/billing questions.
•Diagnose and troubleshoot basic technical issues across hardware and software platforms.
•Identify workarounds and resolutions, then coordinate troubleshooting across multiple third-party vendors in the customer tech stack.
•Maintain high data hygiene in internal systems and provide feedback on trends and potential process/customer experience improvements.

Pay and Benefits

Salary: USD 24 hourly

Key Requirements

•2+ years working with customers.
•Excellent communication skills for teamwork and customer relations.
•Strong customer empathy and ability to de-escalate in emotional situations.
•Technical or financial support experience.
•Comfort with standard business software such as Microsoft Office and Google.

Experience:2+ yearsFinancial services

Skills:CommunicationCustomer empathyDe-escalationPhone etiquetteAttention to detail

Languages:EnglishSpanish

Tech Stack:Microsoft OfficeGoogleStax portalStaxPay

Company Brief

Staxbill

Website