Relationship Manager

Nuvei
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship building","Communication","Organization","Problem-solving","Attention to detail"]

Own and grow an assigned portfolio of ACH & online banking partners and clients, acting as their primary point of contact for ongoing account support and engagement. Proactively drive product adoption, retention, and satisfaction while identifying revenue growth, cross-sell, and deeper utilization opportunities. Coordinate with Risk, Underwriting, Operations, Product, Sales, and Boarding to resolve issues, manage escalations, and maintain accurate CRM records.

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FursaFursa
Nuvei
Nuvei
2 days ago

Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own and grow an assigned portfolio of ACH & online banking partners and clients, acting as their primary point of contact for ongoing account support and engagement. Proactively drive product adoption, retention, and satisfaction while identifying revenue growth, cross-sell, and deeper utilization opportunities. Coordinate with Risk, Underwriting, Operations, Product, Sales, and Boarding to resolve issues, manage escalations, and maintain accurate CRM records.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and cultivate relationships with an assigned portfolio of partners and clients based on complexity, lifecycle stage, and business needs.
  • •Serve as primary point of contact for partners and clients, owning account support, partner engagement, and coordination of internal resources.
  • •Maintain proactive communication and run recurring meetings/business reviews to assess performance, align priorities, and uncover growth and adoption opportunities.
  • •Identify revenue growth and cross-sell opportunities by driving product adoption and optimizing ACH & online banking usage.
  • •Coordinate internally to resolve issues and escalations, and maintain accurate CRM records and account notes for portfolio visibility.

Pay and Benefits

Perks:Holiday Allowance401k MatchingGroup InsuranceFlexible WorkingEmployee Assistance

Key Requirements

  • •3+ years of experience in payments, fintech, financial services, or client/partner relationship management in a client-facing role.
  • •Experience managing partner/client/merchant relationships in a service-oriented or revenue-supporting capacity.
  • •Ability to identify client needs, product adoption opportunities, cross-sell potential, and account growth opportunities.
  • •Proven ability to build external relationships and maintain consistent communication to support partner satisfaction.
  • •Strong organizational and cross-functional coordination skills, working with teams such as Risk, Underwriting, Product, Operations, Boarding, Sales, or Support.
Experience:3+ yearsPaymentsFintechFinancial services
Skills:Relationship buildingCommunicationOrganizationProblem-solvingAttention to detail
Languages:English
Tech Stack:SalesforceCRMExcelWordPowerPointOutlook

Company Brief

Nuvei
Global payments technology provider offering merchant acquiring, payment processing, fraud and risk management, and omnichannel payment solutions for enterprises across e-commerce, retail, gaming, and fintech sectors.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 2003
WebsiteLinkedIn