IT Support Specialist

FB Financial
Nashville
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Self-sufficient","Customer service","Communication","Teamwork","Prioritization"]

Provide responsive helpdesk and end-user support for FirstBank employees, handling incidents via phone, email, and Microsoft Teams, documenting resolutions in the Service Desk Tool, and coordinating follow-through. Support standard applications such as Microsoft Windows, Office 365, and the core banking application suite, including workstation encryption, spam filtering, and VPN software. Perform basic administration of Microsoft Active Directory and Windows, maintain IT documentation, and support secure, customer-focused operations.

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FB Financial
FB Financial
3 days ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide responsive helpdesk and end-user support for FirstBank employees, handling incidents via phone, email, and Microsoft Teams, documenting resolutions in the Service Desk Tool, and coordinating follow-through. Support standard applications such as Microsoft Windows, Office 365, and the core banking application suite, including workstation encryption, spam filtering, and VPN software. Perform basic administration of Microsoft Active Directory and Windows, maintain IT documentation, and support secure, customer-focused operations.
Location: Nashville
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide timely, responsive support to end-user questions and support requests.
  • •Respond to incidents via phone, email and/or Teams, resolve issues, and document in the Service Desk Tool with follow-through.
  • •Set and communicate end-user expectations for resolution times and status updates.
  • •Provide helpdesk support for FirstBank standard applications including Windows, Office 365, core banking application suite, workstation encryption, spam filtering, and VPN software.
  • •Perform basic administration of Microsoft Active Directory and Windows, maintain IT documentation/knowledge base, and support other assigned IT projects.

Key Requirements

  • •Minimum Associate Degree in IT, or equivalent work experience.
  • •Intermediate to advanced knowledge of remote hardware troubleshooting and repair.
  • •Strong background in Remote Support and Microsoft technologies, including Office 365.
  • •Experience with IT support for standard applications such as Windows environments and related technologies.
  • •Desirable certifications include ITIL Foundations, A+, MCSA/MCSE, and CCT/CCNA.
Education:Associate's
Skills:Self-sufficientCustomer serviceCommunicationTeamworkPrioritization
Certifications:ITIL FoundationsA+MCSA/MCSECCT/CCNA
Tech Stack:Microsoft WindowsOffice 365Microsoft TeamsService Desk ToolMicrosoft Active DirectoryVPNSpam filteringWorkstation encryptionCore banking application suite

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website