Zscaler

3 months ago

Escalation Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join our hybrid Escalation Engineer team in Bangalore/Mohali to deliver post-sales technical support for networking and web security products. You’ll assist internal engineers, troubleshoot escalated customer issues, document incidents, and provide product feedback across the full product lifecycle. Requires 8+ years in support, deep networking/security knowledge, and hands-on Linux (Ubuntu) and Python expertise.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
•Interface with Engineering and assist the customer with testing or troubleshooting
•Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
•Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
•Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirement Options

Key Requirements

•8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
•Practical knowledge of networking and security products and enterprise network infrastructure
•Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
•Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
•Working knowledge and hands-on experience with Ubuntu and Python

Experience:8+ yearsNetworkingSecurity

Skills:Problem-solvingOwnershipCollaborationCustomer-obsessedUrgency

Languages:English

Tech Stack:UbuntuPythonSD-WANBGPOSPFFirewallSwitchingSSLSWGVPNVDN

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

3 months ago

Escalation Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
•Interface with Engineering and assist the customer with testing or troubleshooting
•Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
•Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
•Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirement Options

Key Requirements

•8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
•Practical knowledge of networking and security products and enterprise network infrastructure
•Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
•Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
•Working knowledge and hands-on experience with Ubuntu and Python

Experience:8+ yearsNetworkingSecurity

Skills:Problem-solvingOwnershipCollaborationCustomer-obsessedUrgency

Languages:English

Tech Stack:UbuntuPythonSD-WANBGPOSPFFirewallSwitchingSSLSWGVPNVDN

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn